September 21-22 2023 | Thursday – Friday
AWS Xperience - Malaysia
The Chateau Spa & Wellness Resort
ABOUT THE EVENT
This two-day workshop will introduce leaders to how AWS is constantly innovating the customer experience with agility and at scale with their finely tuned strategies and industry-leading technologies. The event will kick off with a session of use cases, technical examples, and success stories for leaders to take back to their organisations.
After lunch and a fireside chat, leaders will look through the customer’s lens and dive deep into their needs, working backwards to find distinct and effective ways to heighten customer satisfaction. Then, guests will be treated to a Japanese Village Tour and Tea Ceremony, followed by dinner to wrap up day one.
The second day will have leaders learning how to maintain agility amidst innovation, tackling challenges regarding budgeting and experimentation in CX. Lastly, attendees will take part in a relaxing meditation session before enjoying lunch and heading back to the city.
This is an invite-only experience to help select AWS customers speed up and scale their customer experience initiatives, as well as drive customer acquisition, satisfaction, and loyalty by leveraging Amazon’s unique and differentiated innovation mechanism.
AGENDA
DAY 1
9:00 – 10:00 AM
10:00 – 10:30 AM
10:30 – 10:40 AM
10:40 – 11:40 AM
11:40 – 12:10 PM
12:10 – 1:10 PM
1:10 – 2:00 PM
2:00 – 3:00 PM
3:00 – 5:00 PM
5:00 – 6:00 PM
6:00 – 8:00 PM
8:00 PM
DAY 1
Pick-up
Arrival of Guests and Drinks Reception
Welcome and Introductions
Join us for a round of introductions to AWS and each other!
Delivering Compelling Customer Experiences, at Speed and Scale
As organisations grow and the number of employees increases, this expansion can breed complexity and with it, a tendency to slow down. To maintain an operating rhythm that is nimble, and supports curiosity and experimentation, businesses must ensure employees and leaders have the right tools to ideate and build – at speed and high-velocity decisions to surprise and delight customers now – and into the future. Programmed for senior business leaders, this session examines how Amazone builds and innovates, at scale, sharing specific cultural, process and technical examples, so you can learn how to apply these learnings in your own organisation.
Fireside Chat
Interactive Discussion to discuss how other customers have created and maintained compelling customer experience
Lunch
Check-in
Starting with your customer
Relentlessly focusing on customers is challenging especially when you are at the center of complex operation leading your organization. Through this session, you will immerse yourself into your customer needs to explore how organisation might innovate to deliver customer delight.
Japanese Village Tour and Tea Ceremony
Participants will explore the area in group to learn and cultivate a whole new experience to pick bits of inspiration and insights from the experience.
Break Before Dinner
Catch up on emails and enjoy some refreshments
Dinner experience
An intimate dining experience
Networking
8:30 – 9:30 AM
9:30 – 10:30 AM
10:30 – 11:00 AM
11:00 – 12:30 PM
12:30 – 2:00 PM
2:00 PM
DAY 2
Morning tea and light breakfast
Speed and agility to create new customer experiences
We plan to explore how we maintain speed and agility as we explore creating new customer experiences. How do we tackle funding ideas to promote experimentation to try things that have never been tried before?
Prepare for checkout
Meditation Session
Participants will be given a safe quiet space to reflect and breathe on their
intentions and goals through this meditative journey.
Lunch
Drop-off Guests
8:30 – 9:30 AM
9:30 – 10:30 AM
10:30 – 11:00 AM
11:00 – 12:30 PM
12:30 – 2:00 PM
2:00 PM
DAY 2
Morning tea and light breakfast
Speed and agility to create new customer experiences
We plan to explore how we maintain speed and agility as we explore creating new customer experiences. How do we tackle funding
ideas to promote experimentation to try things that have never been tried before?
Prepare for checkout
Meditation Session
Participants will be given a safe quiet space to reflect and breathe on their
intentions and goals through this meditative journey.
Lunch
Drop-off Guests
THE SPEAKERS
Richard Taylor
Head of Innovation Programs, APJ | Amazon Web Services
Richard currently leads the Innovation Programs team for AWS across APJ based out of Singapore. As organisations seek creative ways to delight their customers and find new paths to growth, Richard works closely with the these businesses leadership teams, exploring Amazons approach to innovation.
His role sees him shaping new products, services and experiences for the regions largest organisations, taking a customer-centric, future back approach to innovation and enabling leaders to innovate like Amazon.
Prior to joining AWS Richard worked for EY across Oceania based out of Sydney. He has 20 years of experience working across multiple sectors across Europe, Australasia and APAC.
Reuben Jayasinghe
Head of Innovation Programs ASEAN | AWS Innovation Programs
Reuben is a Digital Innovation leader at Amazon Web Services (AWS) – coaching enterprise executives and leaders in building and scaling a culture of innovation centred on customers
In his role, Reuben works to guide enterprises operationalizing a customer-centric culture, and the use of Amazon’s innovation mechanisms to shape products, services and experiences that delight customers. He works closely with business leaders and their teams to enable them to innovate like Amazon by taking a customer-centric approach to innovation and solution ideation.
He has over 25 years of experience across Asia-Pacific, Japan, and China with enterprise, SMB, start-up, and digital native businesses across multiple sectors.
THE VENUE
The Chateau Spa & Wellness Resort
KM48, Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, 28750 Karak, Pahang, Malaysia | Google Maps
Nestled within the embrace of nature’s beauty, The Chateau Spa & Wellness Resort stands as a sanctuary of opulence and tranquility, where every corner whispers tales of serenity and elegance. Set against a backdrop of lush landscapes and rolling hills, this enchanting haven sets the stage for a journey beyond the ordinary, where every moment becomes an exquisite memory.
THE ACTIVITIES
Meditation Workshop
As the sun gently peeks over the horizon, the resort’s tranquil gardens offer a serene haven for your morning meditation. The rustle of leaves harmonizes with the soft symphony of nature as you find your center amidst this idyllic setting. The Chateau’s grounds cradle you in a cocoon of peace, allowing you to connect with your inner self while soaking in the tranquility that surrounds you.
Dining Experience
As twilight blankets the resort, indulge in a gastronomic odyssey that transforms dining into an art form. The Chateau’s culinary prowess takes center stage as each course is a masterpiece of flavors, textures, and visual allure. With the grandeur of the surroundings enhancing each bite, this dining experience is nothing short of extraordinary. Every dish is crafted not just for your palate, but for your entire sensory being.
Japanese Village Tour & Tea Ceremony
Step into a realm of cultural immersion as The Chateau unveils its own enchanting Japanese village. The architectural finesse and meticulous attention to detail transport you across oceans and eras. Stroll through lush gardens, cross tranquil bridges, and experience the harmony that is inherent in Japanese design. And within this haven, the Tea Ceremony unfolds – a dance of tradition and grace where every gesture and sip unite you with centuries of elegance. Escape into a tranquil ambiance surrounded by flora and fauna, the Zen-inspiring gardens which encircle the Japanese Tea House provide a picturesque landscape.
REGISTER NOW