HOST
Bangkok
LOCATION
16
ATTENDEES
Technology
INDUSTRY
THAILAND, OCTOBER 2025 — Zoom launched an exclusive masterclass titled “The Future of Workplace Productivity: Emerging Trends in AI & Communication” gathering Bangkok’s leading communication technology and innovation executives. The session discussed how the use of artificial intelligence and communication technologies is changing the manner in which organisations improve productivity, collaboration and employee engagement.
THE BRIEF
Exploring the Future of Work Through AI and Communication
Zoom partnered with The Ortus Club to host an exclusive masterclass in Bangkok, focused on how artificial intelligence (AI) and communication technologies are transforming the modern workplace. The goal was to bring together senior leaders driving Thailand’s innovation and digital transformation to exchange ideas on how technology can enhance productivity, collaboration, and employee engagement.
The Ortus Club partnered with Zoom to create an environment that encouraged open discussions about the topic at hand. The session combined expert insights with thoughtful hospitality, giving participants the chance to share real examples of how AI can be integrated into workplace systems while keeping people and collaboration at the centre.
THE SETTING
Redefining the Future of Work at Siam Kempinski Hotel
The event took place within the beautiful, elegant Siam Kempinski Hotel, which possesses a fine service ethos and a calm ambience in the centre of Bangkok, allowing itself automatically becoming the centre of this unique high-quality event. The Sarocha Room in the hotel offers hospitality in a wonderful setting and is designed to be comfortable, sophisticated, functional, and to allow participants to take part in uninterrupted and to-the-point discussions. Delegates were treated to unique hospitality with every detail being well and professionally attended to by the hotel staff, setting themselves out as a great beginning for a unique and important masterclass.
Interested to find out how the event was shaped and the work that went behind it?
THE GUESTLIST
Where Industry Leaders Meet
The gathering featured 16 distinguished attendees, each a representative of some of Thailand’s most prominent organisations. The leaders of innovation and communication technology, who have the power to reform the digital future of their organisations, include senior executives of Betagro, AIS, Token X, Eatigo, Ananda Development, Central Marketing Group, Kasikornbank PCL, Mitsubishi, CP Group and Krungthai-AXA Life. The presence of such intelligence showed the high influence and quality of Bangkok’s innovation in collaboration, all men and women of immense influence and intelligence, who were united by a single source, the alternative of the next performance in efficiency and relevance in the employment field through artificial intelligence and the performance of communication mechanisms.
THE DETAILS
Exceptional Hospitality and Thoughtful Branding
The masterclass on Zoom combined professionalism and engaging experiences for attendees. Branded materials and a structured but free seating arrangement were combined with an easy and effective registration process undertaken in cooperation with The Ortus Club, ensuring that each guest had a great experience from the personalised invitations and attention given to each and every agenda item via a well-prepared agenda, which ensured discussion and networking.
THE TOPIC
The Future of Workplace Productivity
The main theme of the conversation was centred around the influence of AI and comms technology on the operation of modern organisations through communication technology. The topics of discussion included:
- The application of AI into existing digital workflows with as little disruption in the working of those systems as possible.
- The leverage of unified comms tools to enhance collaboration in communication.
- The correct balance between automation and human feedback.
- The adaptation to hybrid working and flexible work patterns.
The conversation indicated how things like automated scheduling, summarising and intelligent search take away productivity, which can be called modern raising the creative and productive abilities in work and innovation.
THE INSIGHTS
Collaboration and Innovation in the AI Era
Facilitators for the discussion were Narain Chutijirawong (Deloitte Thailand), Ashu Bhatia (Accenture), Fasai Pongpitaksopon (Workvivo by Zoom), and Zafar Shaikh (Zoom). They discussed pragmatic methods of implementing AI in an accountable manner, ensuring data is used transparently and with online collaboration being undertaken departmentally across teams. Participants shared examples of real-time employee experience with automating tools and watched how automating communication with AI ups performance as well as satisfaction in the workplace.
KEY TAKEAWAYS
1. Intentionality is required for AI integration. Organisations with clear productivity measures in place that adopt AI find they can make more informed, effective choices.
2. Unified communications unite teams. A central communication tool makes everyone work better cogently, creating less friction in the workplace and greater buoyancy of spirit, where team building is required in delineated working groups.
4. Balance is the future. Communication technology has enhanced and not replaced the creativity of man, and proper environments can be created to achieve efficient, connected, and person-centred streams.
5. Partnerships are important. Zoom’s partnership with The Ortus Club was vital to connecting with the right audience, enabling genuine conversations with the decision makers in the identified market audience.
THE RESULTS
A Collaborative Discussion on the Workplace of Tomorrow
The Future of Workplace Productivity Masterclass gathered 16 senior executives from some of Thailand’s most respected organisations, including AIS, CP Group, Kasikornbank, and Mitsubishi. The session strengthened Zoom’s position as a leader in communication technology and showcased its role in shaping the future of hybrid work and AI-driven collaboration.
Participants described the event as a valuable opportunity to connect with industry peers and exchange ideas on how AI and automation can enhance both employee and customer experience. Discussions explored the importance of using the right tools, processes, and mindset to empower teams and drive meaningful workplace innovation.
“This conference got into the use of right tools, processes, and mindset to enable workers to leverage AI and automation for their work. Kudos to the team and audience!”
Managing Director | Digital & Technology Strategy, Accenture
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