Building a great patient experience to fuel growth

A virtual roundtable discussion

September 16th, 2021

12:00 PM – 1:00 PM


Hosted By:

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Join senior executives in North America for this exclusive virtual roundtable on ‘Building a great patient experience to fuel growth’. The discussion is designed to be inclusive and interactive, ensuring to leverage the wealth of experience of your peers. Attendance is by invitation and is, of course, complimentary.

This event is part of a special “Café Series,” which delivers an engaging discussion on hard-hitting topics and provides a complimentary metal coffee tumbler, artisan coffee, and virtual entertainment.


Building a great patient experience to fuel growth

According to a recent Accenture survey, many patients are looking for a safer, more secure, and convenient healthcare experience, which has led them to delay care amid the pandemic—and even switch providers if they are unable to get it.

Health systems cannot afford to lose patients to competitors, especially since COVID-19 shows no signs of slowing down. Thus, while patients evaluate whether to return and which system is best prepared to meet their needs, there is an amplified need to deliver safe, convenient, and accessible care. 

  • How can a geographic expansion into outlying communities help ​​broaden accessibility?
  • What roles will automation and better workflows play toward delivering personalized communications and scheduling options?
  • How can organizations increase convenience for patients and doctors alike?


Antoinette Thomas

Antoinette Thomas

Chief Patient Experience Officer, Microsoft
Tom Hoglund

Tom Hoglund

VP Modern Workplace for Health, Avanade
Chris Russo moderator

Chris Russo

Moderator and Health Lead South Region, Avanade


11:45 PM: Live Music


12:00 PM: Check-in and Welcome


12:05 PM: Trends in the Industry


12:10 PM: Interactive Session


12:40 PM: Presentation from Avanade, Real-world Examples


12:50 PM: Live Music

Hosted By:

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