HOST
Hong Kong
LOCATION
21
ATTENDEES
IT and Data
INDUSTRY
HONG KONG, JANUARY 27, 2025 — In celebration of the Lunar New Year, The Ortus Club, in partnership with Twilio, hosted an exclusive executive roundtable titled “Ignite the Future: Intelligent Engagement with Twilio.”
This private B2B networking event gathered 21 senior executives from across Hong Kong’s leading enterprises to explore how AI and automation are transforming customer engagement, digital transformation, and the future of customer experience (CX). Set within a vibrant cultural backdrop, the event united tradition and technology, reflecting both Twilio’s innovative vision and Hong Kong’s dynamic business spirit.
THE BRIEF
Uniting Innovation with Cultural Celebration
Twilio partnered with The Ortus Club to host an exclusive executive roundtable in Hong Kong in celebration of the Lunar New Year. The event brought together senior business and technology leaders to discuss how AI and automation are reshaping customer engagement and the future of digital transformation.
The Ortus Club created a setting where meaningful conversations could take place. By pairing Twilio’s focus on innovation with The Ortus Club’s experience in connecting senior executives, the roundtable provided a space for Hong Kong’s leaders to share ideas, collaborate, and explore the future of customer experience in a rapidly evolving market.
THE SETTING
Where Heritage Meets Innovation
The roundtable took place at The Chinese Library, a contemporary dining venue nestled in Hong Kong’s iconic Tai Kwun Centre. Known for its elegant blend of colonial architecture and modern design, the space offered a perfect setting for meaningful conversation. The atmosphere was refined yet lively, improved by Chinese New Year decorations, traditional music, and the warm glow of lantern light.
Guests were greeted with a Twilio-themed cocktail, followed by a curated dining experience celebrating local flavours. As the evening unfolded, the sound of drums signalled a lion dance performance, bringing festive energy and marking the arrival of the Year of the Snake. The combination of cultural festivity and forward-looking discussion perfectly symbolised the event’s central theme: uniting innovation with authenticity.
Interested to find out how the event was shaped and the work that went behind it?
THE GUESTLIST
Leaders of Digital Transformation and Customer Engagement
The evening brought together a distinguished group of C-suite and senior IT leaders, including Chief Executive Officers, Chief Financial Officers, Chief Risk Officers, VPs of IT, and Heads of Enterprise Technology.
Representing top organisations such as:
- DBS Bank Limited,
- GXS, EM Services,
- Oceanus Group,
- GIC
The diversity of expertise, from marketing and data to technology and operations, sparked cross-disciplinary discussions on how AI, automation, and data analytics are driving the next generation of intelligent engagement.
THE DETAILS
A Celebration of Innovation and Culture
Beyond thought leadership, the evening was an experience in itself. Traditional New Year festivities, elegant décor, and culinary artistry created an atmosphere of celebration and connection. Guests enjoyed festive dishes inspired by Chinese tradition while networking with fellow executives, Twilio experts, and innovators.
Interactive Twilio demos showcased how businesses can improve communication across multiple channels, SMS, WhatsApp, and voice, demonstrating the power of personalisation in customer engagement. The event also featured a fireside chat between Twilio executives and a client partner, sparking open conversation on the meaning and potential of intelligent engagement in a data-driven world.
THE TOPIC
Igniting the Future of Customer Engagement with Twilio
As businesses navigate the digital age, AI and automation have emerged as transformative forces in customer communication. The roundtable centred on how Twilio’s platform empowers organisations to build smarter, more personalised, and more connected experiences for their customers, turning every interaction into an opportunity for engagement and loyalty.
THE INSIGHTS
Transforming Communication Through AI and Data
Throughout the discussion, participants explored how artificial intelligence can make customer service faster, smarter, and more personal. They discussed how generative AI is helping businesses uncover new insights, anticipate customer needs, and predict future trends with remarkable accuracy. Attendees also examined how AI can be uniquely integrated into existing systems, improving both employee and customer engagement.
The dialogue encouraged executives to share real-world challenges and success stories, highlighting how AI has become a cornerstone of digital transformation. They agreed that a centralised platform, such as Twilio, enables seamless omnichannel communication—helping brands maintain consistent and relevant messaging across SMS, chat, email, and social media.
Discussions further explored the role of data analytics in understanding customer behaviour and driving intelligent decision-making. Attendees reflected on how Twilio’s APIs and tools allow companies to transform customer interactions into actionable insights, improve personalisation, and strengthen long-term loyalty, all while maintaining high standards of privacy and data protection.
“Thanks for organising the event! Had a wonderful time tonight. Happy lunar new year!”
Cassie Wong, Senior Product Manager
KEY TAKEAWAYS
- AI-driven personalisation is the new standard for customer engagement, making communication faster, smarter, and more relevant.
- Centralised, flexible platforms like Twilio empower organisations to unify customer interactions across channels.
- Data and analytics are essential for understanding behaviour, forecasting trends, and driving meaningful engagement strategies.
- Cultural authenticity and technological innovation can coexist—when brands connect emotionally, they build loyalty that lasts.
- The future of CX lies in responsible automation, blending human insight with the precision of AI.
THE RESULTS
A Night of Insight and Connection
The “Ignite the Future: Intelligent Engagement with Twilio” roundtable gathered 21 senior executives from leading enterprises across Hong Kong for an evening that combined insight, culture, and connection. The event showcased Twilio’s role in helping organisations use AI and automation to create more connected experiences.
It also reinforced Twilio’s position as a trusted partner and thought leader in intelligent engagement, while highlighting The Ortus Club’s expertise in delivering tailored executive experiences that inspire collaboration and idea sharing. The partnership succeeded in bringing together innovation and authenticity, showing that technology and tradition can work together to shape the future of customer experience.
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