2021: The Year of the Open Platform
Keeping customers happy, growing revenue, and reducing operational costs are the key pillars of any strong business. Successful companies remained focused on these pillars throughout their frantic 2020 digital transformations and continue to do so.
Open platforms are this year’s hot topic, as they empower organizations to create exceptional customer experiences by drawing on the untapped value in their digital systems. Adopting them for accelerated innovation across business units and geographics may prove invaluable in an increasingly online world.
- How have consumers redefined “digital” throughout the COVID-19 pandemic?
- What opportunities can be leveraged from composable products and services?
- What does it take to empower lines of business to innovate?