Addressing the tech skills crunch with intelligent automation

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IT leaders in Singapore are invited to join this roundtable luncheon on ‘Addressing the tech skills crunch with intelligent automation’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Addressing the tech skills crunch with intelligent automation

With no end in sight to the global skills shortage, businesses are looking to use intelligent automation to take pressure off technology staff, with AIOps and service automation top of the priority list. For some, this may mean an investment in more tools and platforms, but for many others, it will require a focus on governance and control of operations processes.

As businesses deepen their efforts to provide engaging customer and employee experiences, it is up to the technology team to make those experiences scalable and cost-effective by synchronising IT services and operations. Through the reduction of incidents, improvement of data quality, and updated knowledge management content, technology leaders can reduce pressure on staff, increase productivity, and alleviate the skills crunch in the tech and service operations team.

  • What impact are current approaches to service management having on customers and employees?
  • How can technology leaders break down technology silos to modernise, automate, and optimise their service operations capability?
  • What strategies will enable businesses to drive more resilience and uplift process capabilities?

Flutes at the National Museum, SingaporeFlutes at the National Museum, Singapore – The Sir Henry McCallum Room

93 Stamford Rd, #01-02 National Museum of Singapore, Singapore 178897 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Group CTO at CGS-CIMB Securities
AVP, IT at Ihh Healthcare Berhad
Deputy Head of Division – Principal Infrastructure Architecture at GovTech
Head: Multi-RI Programme, Commercial & Industry Development at Bioinformatics Institute, A*STAR
Head of Analytics and Data Science at FairPrice Group
Head, Information Technology at National University of Singapore
Head of Application Management at Infosys Compaz Pte Ltd
Deputy Director at Monetary Authority of Singapore
Deputy Director of WOG Operations at GovTech
Managing Director at SJ Defence Services Private Limited (Surbana Jurong)
Director & Group Head of Application Architecture at CGS-CIMB Securities
Director ICT Infra Sustainment Centre at HTX
Associate Director at KPMG Singapore
VP DevOps, Big Data Analytics Technology at DBS Bank

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:30 AM: Arrival of guests
12:00 PM: Welcoming and opening address by The Ortus Club
12:05 PM: Short address by ServiceNow
12:15 PM: Discussion instigated by the moderator and continued by the group
1:30 PM: Discussion brought to a close, lunch, and lucky draw
2:30 PM: Guests normally start leaving

Hosted by ServiceNow

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Event Detail

Thursday, January 12, 2023 11:30

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