Age of Intent: Keeping Things Human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
Cluny Bistro, The East Room
35 Tank House Lane, Toronto, ON M5A 3C4, Canada | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Managing Director and Head, Wealth Digitisation, Robotics, and Process Transformation at BMO Financial Group
COO at BMO Financial Group
Chief Product Owner, Digital Sales Platforms & Capabilities at TD Bank
Executive Vice President and Chief Strategy Officer at DLT Labs
Vice President of Product and Technology, TEMS Division at Finastra
Vice President of Finance at Finastra
Vice President at Finastra
Assistant Vice President of Digital Innovation for Risk Management at Sun Life Financial
Head of Payment & Cards Control at BMO Financial Group
Head of Sales and Service, North American Contact Centers at BMO Financial Group
Director of Retail Products, Customer Engagement and Retention at Scotiabank
Director of Digital at TD Bank
Director of Transformation, Global Procurement Solutions and Services at Royal Bank of Canada
Director of Strategic Initiatives at Sun Life Financial
Senior Manager of Digital Content Strategy at BMO Financial Group
Senior Manager of Customer Experience Strategy Initiatives at TD Bank
Principle Research Engineer at McMaster University
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
EVP Marketing and Development | Phase 5
Stephan has 20+ years of experience in Customer Satisfaction, Loyalty and Experience research and strategy. He has held CX practice leadership roles for major global research firms as well as strategy consulting roles with several technology firms in the VOC software space. In the past 25 years Stephan has led seminars and given presentations on Customer Experience in all major regions of the world.