AI & Customer Experience: The Rise of the Intelligent Interaction
Artificial Intelligence (AI) can seem like a remote concept, a technology more applicable to the likes of Apple and Tesla than the average business. But while this may have been true a couple of years ago, things are changing fast.
Almost every business is now using AI to some extent and it’s no longer just a novelty; it’s generating insights that guide decision-making and drive critical business processes. Most importantly of all, it’s helping businesses get closer to their customers than ever before.
We will be discussing:
- What is the role of AI in customer engagement?
- What are the benefits of automation & AI?
- Tangible examples and use case scenarios of companies implementing AI
La Sirena Restaurant, New York City
88 9th Ave, New York, NY 10011, United States | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Chief Architect at Hewlett Packard Enterprise
Chief Growth Officer at Cigna
Director of Experience Design and Voice of Customer at The Hartford
Director of User Experience at FCB Health
General Manager of Customer Service at Delta Airlines
Global Head of Marketing Innovation at BNY Mellon
Global Head of Technology Marketing at BNY Mellon
Global Strategy of Marketing Innovation Leader at Prudential Financial
Group VP of National Merchandising and Selling at Macy’s
Head of Core and Cloud at Ericsson
Head of Customer Experience at HSBC
Head of Lending Product Management and Customer Experience at HSBC
Principal of Strategy, Innovation and Business Development at Dell
Senior Director and COO at Johnson & Johnson
Senior Director of International Product Strategy and Customer Experience at Altice USA
Senior Director of Sales Operations at Luxottica
SVP and CTO at Verizon
SVP of Brand Marketing at GoDaddy
VP at PNC
VP of App Experience Engineering at American Express
VP of Market Trends and Consumer Insights Strategy at Macy’s
VP of Marketing & Communications at M&T Bank
VP of Policy at LendingClub
6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner Discussion on “AI & Customer Experience: The Rise of the Intelligent Interaction” initiated by the moderator and continued by the group
8:00 pm: Dinner served as discussion is brought to a close
9:00 pm: Change of seats before dessert