Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
La Folie Restaurant
2316 Polk St, San Francisco, CA 94109, United States | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
COO at Valassis
Managing Director at Charles Schwab
VP of Digital Products at Morgan Stanley
VP of Product Management at SAP SuccessFactors
VP of User Experience Design Innovation at Bank of America
VP of VoC and Web Analytics at J.P. Morgan Chase
Head of Customer Success, Livefyre at Adobe
Head of Strategy & Business Operations at Funding Circle US
Head of Strategy & Decision Management at Citi
Head of Support Operations at DoorDash
Global Director of Customer Success at Western Digital
Global Service Director at Verizon
Senior Director of Transformation, Customer Success at GE Digital
Senior Director of Technology Operations at Oportun
Director of E-Commerce at Macy’s
Director of Field Operations at Comcast Cable
Director of North America Operations at Visa
Director of Strategy and AI at Charles Schwab
Director of Transformation at BB&T
6:30 pm: Arrival of guests and reception
7:00 pm: Introduction by Ortus and short address from 7.ai
7:10 pm: Discussion instigated by the speaker and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert