Balancing digital complexity in financial services

Senior executives in Southeast Asia are invited to join this virtual roundtable with premium brunch box on the topic “Balancing digital complexity in financial services”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event. 

Balancing digital complexity in financial services

Financial institutions’ steady improvement of their digital channels through mobile apps and websites paid unexpected dividends for customers during the COVID-19 pandemic. As branch visits dropped, many consumers turned to digital channels for all kinds of transactions, including the purchase of banking and insurance products. 

However, beneath the swell of digital purchases and volume of transactions, financial institutions were challenged with the growing demand of driving the entire process digitally and driving innovation. With increasing pressure on the internal team to accommodate the sudden surge of business, banks also experience a hidden drop of consumers to competing financial services, whether traditional incumbents or young ‘digital challengers’.

• How can financial institutions improve their digital sales episodes through faster time-to-market and accelerated innovation?
• What can organisations do to gain observability across their digital platform and provide a continuous feedback loop?
• How will continuous improvements to digital channels help drive competitive advantage in financial services?