An exclusive online discussion for senior retail executives across Hong Kong and Singapore.
Being Online Is No Longer Enough – Boosting your eCommerce CX & Operations for true digital growth
Following a massive consumer shift to digital channels and the ongoing pandemic, brands seek to establish direct relations with end customers. However, launching new or growing existing eCommerce practices brings many challenges: managing inventory and orders, logistics, and understanding and improving performance.
- What are the main challenges companies face when building and operating eCommerce platforms?
- How do companies manage an omnichannel strategy from CX and operational perspectives?
- How many KPIs do companies measure, and which ones do they closely monitor?
CEO at Digital Commerce Global
CTO at Love, Bonito
Regional Head of Consumer at Luxasia
Executive Director at Charles & Keith
Director of Marketing at Textile And Fashion Federation
Director of Marketing at Otterbox
Manager of E-Commerce at PYE
10:30 am: Introduction by The Ortus Club
10:35 am: Introduction of participants
10:45 am: Short address from Adobe and Moni
10:55 am: Discussion instigated by the moderator and continued by the group
11:45 am: End of session