Being Online Is No Longer Enough – Boosting your eCommerce CX & Operations for true digital growth

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Virtual Roundtable

Thursday, May 20th, 10:30 SGT

An exclusive online discussion for senior retail executives across Hong Kong and Singapore.

THE TOPIC

Being Online Is No Longer Enough – Boosting your eCommerce CX & Operations for true digital growth

Following a massive consumer shift to digital channels and the ongoing pandemic, brands seek to establish direct relations with end customers. However, launching new or growing existing eCommerce practices brings many challenges: managing inventory and orders, logistics, and understanding and improving performance.

  • What are the main challenges companies face when building and operating eCommerce platforms?
  • How do companies manage an omnichannel strategy from CX and operational perspectives?
  • How many KPIs do companies measure, and which ones do they closely monitor?

Attended by:

CEO at Digital Commerce Global
CTO at Love, Bonito
Regional Head of Consumer at Luxasia
Executive Director at Charles & Keith
Director of Marketing at Textile And Fashion Federation
Director of Marketing at Otterbox
Manager of E-Commerce at PYE

10:30 am:  Introduction by The Ortus Club
10:35 am:  Introduction of participants
10:45 am:  Short address from Adobe and Moni
10:55 am:  Discussion instigated by the moderator and continued by the group
11:45 am:  End of session

Hosted by Adobe and Moni

     

John-Fong-moderator

JOHN FONG

CEO | JF & Associates Global Consultancy

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Event Detail

May 20, 2021 10:30
Virtual
Hong Kong, Singapore

Why Attend?