Beyond omnichannel: Capturing the HKD 218 billion growth opportunity with digital transformation

Beyond omnichannel: Capturing the HKD 218 billion growth opportunity with digital transformation

The world of retail has been undergoing a digital transformation for some time, but online shopping went into overdrive over the last two years. The new face of retail has brought several avenues of growth, including boosting overall competitiveness, unlocking the potential of unified commerce, improving the customer experience, and expanding the use of real time payments data.

An overwhelming 99% of businesses across Hong Kong plan to invest to improve their business over the next year. With things seemingly trending in the right direction, industry leaders in Hong Kong are once again examining the horizon: evolving risk, regulatory complexity, and rising competition.

• What opportunities are companies exploring, fueled by evolving consumer behaviours?
• How are companies maximising the exchange of inspiration, strategy, and innovation between industries, from the rise of self-serve kiosks to data-driven loyalty programs?
• What role is technology playing in helping companies realise their ambitions fast across payments, data, and financial management?