The CX Leaders’ Dinner

Registration is no longer possible.

Wednesday, March 12th, 18:30 HKT

CX leaders in Hong Kong are invited to join this roundtable dinner on ‘Beyond Personalisation: Crafting Hyper-Relevant Customer Experiences in a Digital Economy’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Beyond Personalisation: Crafting Hyper-Relevant Customer Experiences in a Digital Economy

As we embark on a new fiscal year, CX leaders are reinventing their customer engagement strategy through an integrated approach combining omnichannel solutions, hyper-relevant and phygital experiences, and emerging technologies. 2024 is set to amplify the importance of innovative, sustainable, and cost-effective solutions that enable businesses to deliver proactive personalised experiences to meet the evolving customer expectations. Central to this is the transformation of customers into brand evangelists.

As leaders navigate emerging trends and technology, it is crucial to remain vigilant of the challenges, particularly in balancing innovation, risks and operational sustainability. The journey ahead is as much about enterprise reinvention as it is about responsibly shaping the future of customer experience.

  • What technologies/solutions must leaders consider to future-proof their digital business while meeting customer needs?
  • How can CX leaders navigate between enhancing CX and optimising operational costs?
  • What are the anticipated future trends in CX, and how are leaders looking to reinvent customer experience?


Group Chief Digital Officer at SHKP (Sun Hung Kai Properties)
Supply Chain Director at Estee Lauder
Director IT at Pacific Basin Shipping
Director, Digital Customer Experience, Global Head Office at The Peninsula Hotels
Chief Technology Officer at Li & Fung
Director, Digital Transformation & Strategy – AXA Asia at AXA Hong Kong
Chief Technology Officer at Hang Seng Bank
CISO (Chief Information Security Officer) at Hang Seng Bank
Vice President at Credit Suisse
Head of Procurement at Bupa
Chief Digital Officer at Bank of China
Head of Data and Customer Experience at Bank of China
Vice President Digital / Information Technology, Global Technology at Esprit
General Manager and Head of Hong Kong at Syfe

For insight on this event, photos and guest interactions, see our post on LinkedIn.

Grissini at Grand Hyatt Hong KongGrissini at Grand Hyatt Hong Kong

2nd Floor, Grand Hyatt Hong Kong, 1 Harbour Road, Wan Chai, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address by Tata Communications
7:10 PM: Wine tasting
7:30 PM: Discussion instigated by the moderator and continued by the group over dinner
8:30 PM: Discussion brought to a close
9:00 PM: Guests continue networking

Hosted by Tata Communications

Tata Communications logo

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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