Boosting CX in enterprise hospitality with AI

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Virtual Roundtable

Wednesday, June 16th, 14:00 EST

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States. 

THE TOPIC

Boosting CX in enterprise hospitality with AI

Disruptors like Airbnb and low-cost carriers like Air Asia are reshaping travel and tourism, changing customer expectations and framing on-demand service standards as they grow in popularity. Other key players in the industry are challenged to adapt quickly or risk losing market share.

Innovative companies are exploring self-service technologies that will enable them to analyze data, assist with a revenue management strategy, curate offers, and drive new sales with international audiences. Could artificial intelligence be the solution they seek?

  • What challenges are companies facing in the changing enterprise hospitality landscape?
  • How can leveraging self-service technologies lead to better business outcomes?
  • What does the future of CX look like as AI and similar tools grow in sophistication?

Attended by:

Head of Digital Marketing at Virgin Holidays
Regional Director at Wyndham Hotels & Resorts
Director of Innovation at Dot Foods
Director of Product Management at Marriott International
GM of Customer Service at American Airlines
Sr. Manager of UX Product at Hilton Grand Vacations
Sr. Manager of CRM & Marketing at Expedia Group
Manager of Product Development at Bloomin Brands

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Hosted by Ada

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Event Detail

June 16, 2021 14:00
Virtual
United States

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