BPO and Captive Services: What makes the other better?
As a result of globalization and innovation, crossed-border operations have become easier for businesses to expand and gain a competitive edge. Captive Centers have been widely implemented by companies to grow, recruit skilled talents and maintain full control over the business process. BPOs, on the other hand, focus more on time and efficiency, giving them the authority to take over some business processes.
Being a situational decision, what would be the best course of action for businesses? We will be discussing:
- What is the main difference between traditional BPOs and Captive Services?
- How much does talent retention come into play when deciding the course of the expansion?
- Which is more scalable and sustainable? Why?
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