Bridging the Gap: Meeting Consumer Expectations

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Thursday, Aprill 11th, 12:00 HKT

Retail, F&B, and Entertainment & Amusement leaders in Hong Kong are invited to join this roundtable luncheon on ‘Bridging the Gap: Meeting Consumer Expectations’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Bridging the Gap: Meeting Consumer Expectations

In the evolving landscape of Hong Kong’s business sector, recent challenges like economic shifts and changing consumer habits have prompted a shift towards efficiency and simplicity. Businesses will need to look into customer retention vs acquisition more than ever. Payments optimisation has emerged as extremely beneficial, though underutilised, for enhancing customer experience and loyalty. While 67% of Hong Kong consumers show a preference for loyalty programs integrated with payment cards, 69% of local businesses lack the data for informed loyalty strategies.

This gap highlights the potential of payment data in personalising customer experiences. Only 26% of Hong Kong retailers are leveraging this resource as consumers increasingly favour tailored shopping experiences. The integration of payments data into business strategies offers a crucial avenue for Hong Kong businesses to improve customer engagement, retention, and overall market relevance in a rapidly changing economic environment.

  • How can Hong Kong businesses effectively utilise payment data to enhance customer loyalty and personalise shopping experiences whilst ensuring payment security?
  • What strategies can be employed to bridge the gap between consumer expectations and the current use of data by businesses in Hong Kong?
  • In what ways can integrating payment systems with loyalty programs impact customer retention and business growth in the Hong Kong market?

Join leaders interested in exploring innovative payment strategies and data-driven approaches to enhance customer loyalty, personalise shopping experiences, and drive business growth in Hong Kong’s dynamic retail sector.

Job titles may include CFO, CCO, CIO, CTO, Chief Digital Officer, Head of CX, Head of Omnichannel, Head of Innovation, and other senior decision-makers.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Adyen
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Coffee, tea, and networking

Amber, Hong KongAmber at Landmark Mandarin Oriental, Hong Kong

15 Queen’s Road Central, Central, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Adyen

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Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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Event Detail

Thursday, April 11, 2024 12:00
HKT
Hong Kong

Why attend?