Building a great patient experience to fuel growth

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Virtual Masterclass

Thursday, September 16th, 12:00 CDT

Senior executives in North America are invited to join this virtual masterclass on the topic “Building a great patient experience to fuel growth”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event. 


Building a great patient experience to fuel growth

According to a recent Accenture survey, many patients are looking for a safer, more secure, and convenient healthcare experience, which has led them to delay care amid the pandemic—and even switch providers if they are unable to get it.

Health systems cannot afford to lose patients to competitors, especially since COVID-19 shows no signs of slowing down. Thus, while patients evaluate whether to return and which system is best prepared to meet their needs, there is an amplified need to deliver safe, convenient, and accessible care. 

  • How can a geographic expansion into outlying communities help ​​broaden accessibility?
  • What roles will automation and better workflows play toward delivering personalized communications and scheduling options?
  • How can organizations increase convenience for patients and doctors alike?

Job titles include CMIOs, CMOs, CNOs, Clinical Dept. Heads, CDOs, and other senior decision makers responsible for patient experience, operations, innovation, and clinical operations in North America.

12:00 pm: Guest introductions
12:10 pm: Peer-to-peer topic discussion
12:50 pm: Real world solutions
1:00 pm: End of Session

Hosted by:

avanade logo

Antoinette Thomas


Chief Patient Experience Officer | Microsoft

Christiana Voelker speaker


Healthcare Industry Lead | Avanade

Tom Hoglund


VP Modern Workplace for Health | Avanade

Chris Russo


Moderator and Health Lead South Region | Avanade