How to make the manual review team’s life easier

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Whisky-tasting Virtual Roundtable

Thursday, September 23rd, 16:00 (GMT+8)

ECommerce leaders in APAC are invited to join this whisky-tasting virtual roundtable on ‘How to make the manual review team’s life easier’ to learn about strategies that can help better secure online sales, whatever the occasion.

The session will start with an exploration of key trends within the industry before moving to a more open, interactive discussion on the subject. This will be followed by an in-depth look at real-world examples of how companies have adapted to these changes. This is a great opportunity to meet peers facing similar challenges and learning from some of the pioneers in eCommerce.

The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.

THE TOPIC

How to make the manual review team’s life easier

As more commercial holidays like Black Friday, Cyber Monday, and Singles’ Day are growing in popularity across APAC, companies find themselves at greater risk of fraud. Perpetrators exploit surges in online activity, challenging security systems, harming the bottom line, and making it difficult to serve real customers.

Leaders are now investing in solutions that can help their manual fraud review teams mitigate fraud better while reducing friction for their customers. Combined with a keen understanding of how more robust security leads to higher customer satisfaction, new technology is paving the way for safer transactions, particularly throughout holiday sales spikes.

  • What challenges do companies commonly face during commercial holidays when sales grow exponentially?
  • How can organisations identify good customers and reduce friction when it matters most throughout the peak sales periods (i.e. the upcoming end of the year holiday season)?
  • How are leaders adapting their fraud strategies to prepare for the busiest holiday season yet?

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Virtual whisky-tasting

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event. 

Attended by:

CEO at Purebaby
CTO at Travlr
CTO at Pet Circle
Founding CEO at Drive Yello
Chief Regulation Officer at LoanMarket
VP of Customer Experience at Conga
Head of eCommerce at Toymate
Head of Compliance and Operations at LoanMarket
Head of Enterprise Risk & Compliance at Thorn Group
General Manager – Technology at Officeworks
Senior Risk Manager at Moneyplace
Senior Managed Risk Analyst at Cybersource

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 PM: Ortus Master of Ceremonies to make introductions
4:05 PM: Short Introduction by Ekata
4:15 PM: Whiskey Tasting
4:35 PM: Introduction of Participants
4:40 PM: Discussion instigated by the moderator & continued by the group
5:30 PM: Discussion closed by moderator

Hosted by Ekata

Ekata logo

Ekata, a Mastercard company, provides global identity verification solutions via enterprise-grade APIs for automated decisioning, and Pro Insight, a SaaS solution for manual review for cross-border businesses to grow revenue by maximizing their predictability of good transactions. Ekata’s product suite is powered by the Ekata Identity Engine (EIE), the first and only cross-border identity verification engine of its kind. It uses complex machine learning algorithms across the five core consumer attributes of email, phone, name (person or business), physical address, and IP, to derive unique data links and features from billions of real-time transactions within the Ekata proprietary network and the data licensed from a broad spectrum of global providers. Businesses around the world including Alipay, Microsoft, and Stripe leverage our product suite to increase approvals of more good transactions, reduce customer friction at account opening, and find fraud.

Event Detail

September 23, 2021 16:00
Virtual
Asia Pacific

Why attend?