An exclusive online discussion for senior CX and IT executives of prominent firms in Singapore.
Building the Future – Customer Experience in the New Economy
The global lockdown has driven customer expectations and omnichannel engagement to new heights. Organisations no longer need to wait for mandatory budget cuts to optimise their CX journey and are already preparing for the post-Covid era, finding ways to enhance flexibility, spend wisely, and keep customer connections strong.
Businesses have experienced an impact both on revenue and innovation, and were forced to evolve in order to meet customer expectations. Digital transformation is no longer an option; companies must invest in the right technology to ease engagement for their customers and employees.
- How has consumer behaviour changed over the past year and how are organisations responding to this change?
- What are CX leaders’ current priorities and what challenges are they encountering while implementing them?
- How do organisations enable their employees to succeed? How are they tackling burnout and fatigue seen predominantly among sales and service staff?
CEO at Tanglin Trust School
CTO at Drew & Napier
Head of the Center of Digital Excellence at Linde
Head of Omnichannel at Luxasia
Head of Omnichannel & Martech Platforms at Circles.Life
Head of Administration & Deputy Director at Nanyang Technical University
Head of Enterprise Business Operations at Prudential Assurance Company
Director of Strategy & Investments at Singtel
Director of Digital Experience at NCS Group
VP of Group Digital Transformation at ComfortDelGro
VP of Digital Product Management at Prudential Financial
VP of Customer Satisfaction & Quality for Secure Power at Schneider Electric
Group Digital Client Engagement & Solutions Head at DBS
10:20 am: Guests to check-in online
10:30 am: Introduction by The Ortus Club
10:35 am: Introduction of participants
10:45 am: Short address from Freshworks
10:55 am: Discussion instigated by the moderator and continued by the group
11:45 am: Session ends
Hosted by Freshworks