Building the Future of Digital IT
In an era of pandemic-driven remote work, firms have increased focus on change management and acquiring more advanced automation capabilities to accommodate the new normal. In fact, 72% of IT service decision-makers are now interested in software that provides machine automation to help them scale services and improve customer experience.
Frederic Giron, VP & Research Director from Forrester, will share their findings on how firms are reinventing their core competencies while focusing on scaling to support their new employee experience initiatives.
- How can businesses modernise & automate IT to tackle the challenges during the pandemic?
- How can organisations predict issues, prevent impact and automate resolutions with machine learning and AI?
CTO at Certis Cisco
CTO at HKBN
CDO at DKSH
CISO at JG Summit Holdings, Inc.
Managing Director and Head of IT Security at Cimb
Head of Global IT Testing & Assurance at British American Tobacco
Head of Global Digital Experience Studio at Fidelity International
VP of IT at Genting Malaysia
VP of Digital Product Management at Prudential Financial
VP at OCBC
AVP of IT Security at Alliance Bank Malaysia
Assoc. Director of Digital Trust at KPMG
10:00 am: Opening Address by The Ortus Club and ServiceNow
10:10 am: Frederic Giron, Forrester Analyst Sharing: How firms are reinventing their core competencies and Q&A session
10:25 am: Discussion on how expanding the digital IT workflow helps tackle the challenges during the pandemic
11:00 am: Lucky draw and end of session
Sales Manager of IT Transformation Solution | ServiceNow
Director of Product Management | ServiceNow
VP and Director of Research | Forrester