Optimising communication channels for a better customer experience

CX and IT leaders in Singapore are invited to join this roundtable dinner on ‘Optimising communication channels for a better customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Optimising communication channels for a better customer experience

As more customers start to engage with brands across various platforms before making any purchase, enterprises must navigate the complexity of a multi-channel environment to build and manage new applications that deliver seamless, end-to-end customer experiences. As a result, the ability to synchronise all communication channels and satisfy the increased desire for solutions while being quick and on customer’s terms becomes a top priority for businesses. 

To implement a successful omnichannel strategy, brands need to understand how each communication channel fits into their customer journey and develop a suitable use case for them accordingly.

  • What role does technology play in building smarter, more sustainable CX roadmaps?
  • How can companies consistently engage with customers across markets of varying languages and technological savviness?
  • What are companies doing to build trust among users as cases of SMS, phishing, and call scams are on the rise?

Join leaders interested in discussing the evolving trends and strategies in customer engagement as well as the challenges that they face in engaging today’s consumer.

Job titles may include CEO, COO, CTO, Head of Customer Experience, Head of Customer Support, Head of Operations, Head of Digital Transformation, and other senior decision-makers.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from Toku
7:15 PM: Discussion instigated by the moderator and continued by the group
8:00 PM: Starters served
8:15 PM: Discussion brought to a close and main course served followed by dessert
10:00 PM: Guests generally start to leave

Hosted by Toku

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Event Detail

Thursday, September 8, 2022 18:30

Why attend?