CX and IT leaders in Singapore are invited to join this roundtable dinner on ‘Optimising communication channels for a better customer experience’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
Optimising communication channels for a better customer experience
As more customers start to engage with brands across various platforms before making any purchase, enterprises must navigate the complexity of a multi-channel environment to build and manage new applications that deliver seamless, end-to-end customer experiences. As a result, the ability to synchronise all communication channels and satisfy the increased desire for solutions while being quick and on customer’s terms becomes a top priority for businesses.
To implement a successful omnichannel strategy, brands need to understand how each communication channel fits into their customer journey and develop a suitable use case for them accordingly.
Skai Suites – Swissotel The Stamford
2 Stamford Rd, Singapore 178882 | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
CEO & Founder at FollowTrade
COO & Director of Private Banking Group Change at Standard Chartered
VP of Customer Success at NIUM
AVP of Customer Experience Operations at Thunes
Regional Head of Consumer & Data Protection Officer at Luxasia
Next Generation Engagement Head at Novartis
APAC Technology Program Director at Equinix
Director & Head of Customer Experience, Digital Transformation, and Analytics at Unilever
Director of Customer Support – Global operations at Coda Payments
Director of Customer and Technical Services APAC at Abbott Laboratories
Customer Insight & Analytics Manager, at Fujifilm Business Innovation (Asia Pacific)
Ecommerce Marketplace Lead, APAC & MEA at Electrolux
For insight on this event, photos and guest interactions, see our post on LinkedIn.
6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from Toku
7:15 PM: Discussion instigated by the moderator and continued by the group
8:00 PM: Starters served
8:15 PM: Discussion brought to a close and main course served followed by dessert
10:00 PM: Guests generally start to leave
Hosted by Toku
info@ortusclub.com
+1 323 615 2018