Optimising communication channels for a better customer experience

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CX and IT leaders in Singapore are invited to join this roundtable dinner on ‘Optimising communication channels for a better customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Optimising communication channels for a better customer experience

As more customers start to engage with brands across various platforms before making any purchase, enterprises must navigate the complexity of a multi-channel environment to build and manage new applications that deliver seamless, end-to-end customer experiences. As a result, the ability to synchronise all communication channels and satisfy the increased desire for solutions while being quick and on customer’s terms becomes a top priority for businesses. 

To implement a successful omnichannel strategy, brands need to understand how each communication channel fits into their customer journey and develop a suitable use case for them accordingly.

  • What role does technology play in building smarter, more sustainable CX roadmaps?
  • How can companies consistently engage with customers across markets of varying languages and technological savviness?
  • What are companies doing to build trust among users as cases of SMS, phishing, and call scams are on the rise?

Skai Suites Swissotel The Stamford SingaporeSkai Suites – Swissotel The Stamford

2 Stamford Rd, Singapore 178882 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CEO & Founder at FollowTrade
COO & Director of Private Banking Group Change at Standard Chartered
VP of Customer Success at NIUM
AVP of Customer Experience Operations at Thunes
Regional Head of Consumer & Data Protection Officer at Luxasia
Next Generation Engagement Head at Novartis
APAC Technology Program Director at Equinix
Director & Head of Customer Experience, Digital Transformation, and Analytics at Unilever
Director of Customer Support – Global operations at Coda Payments
Director of Customer and Technical Services APAC at Abbott Laboratories
Customer Insight & Analytics Manager, at Fujifilm Business Innovation (Asia Pacific)
Ecommerce Marketplace Lead, APAC & MEA at Electrolux

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from Toku
7:15 PM: Discussion instigated by the moderator and continued by the group
8:00 PM: Starters served
8:15 PM: Discussion brought to a close and main course served followed by dessert
10:00 PM: Guests generally start to leave

Hosted by Toku

Toku logo

Event Detail

Tuesday, October 4, 2022 18:30

Why attend?