Building trust online: Delighting customers and stopping fraudsters

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Senior leaders responsible for payments, fraud and risk in Manila, Philippines are invited to join this roundtable dinner on ‘Building trust online: Delighting customers and stopping fraudsters’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Building trust online: Delighting customers and stopping fraudsters

ECommerce has widely become the norm, and websites and online marketplaces have taken the role of the flagship store from brick-and-mortar establishments. With an overwhelming number of businesses easily accessible online, trust has become the key to success. However, trust goes well beyond just a recognisable name and product.

An endless stream of threats aims to exploit businesses and consumers alike. Account takeovers, for one, have become especially prevalent and concerning for even the largest players. Outdated rules, catch-all approaches, and reactive fraud management can no longer suffice. Moving forward, companies must take a proactive and holistic approach to know their customers, mitigate risks, and optimise the customer experience.

  • How has the online fraud landscape evolved in recent years? What challenges concern fraud leaders the most?
  • What role is technology playing in strengthening anti-fraud strategies and measures?
  • How can companies future-proof their platforms? What growing threats and emerging trends are shaping the future?

Sala Restaurant

LV Locsin Building, Podium Level, 6752 Ayala Ave, Makati, 1223 Metro Manila | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Angkas
Chief Enterprise Risk and AML Officer at OmniPay
VP & Head for Business and Enterprise Risk at Lazada
Head of Operational Risk Management at Coins PH
Head of Cybersecurity at Bayad
Privacy Program and Risk Management Executive at Smart Communications
Business Solutions Director at Monnai
Product Owner – E-Commerce at Globe Online Store
Operations Lead at SeaBank
Product Lead at PDAX
Cybersecurity Analyst at Bayad

6:00 PM: Arrival of guests and drink reception
6:30 PM: Welcoming and opening address by The Ortus Club
6:35 PM: Fireside chat led by Troy Nyi Nyi and Michael Chong
6:45 PM: Starters served
7:20 PM: Discussion ends, mains are served

8:15 PM: Desserts, coffee, and tea are served, and guests are encouraged to stay and network
9:30 PM: Guests normally start to leave

Hosted by Forter