Business Messaging for CX Success

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Virtual Roundtable

Tuesday, October 20th, 15:00 EDT

An exclusive online discussion for CX leaders across the United States and Canada.


Business Messaging for CX Success

There’s a reason asynchronous messaging is becoming the CX channel of choice among consumers of all ages. It’s quick, it’s familiar and, best of all, it’s convenient. Messaging allows customers to park and pick up a conversation without losing context, all in the channels they already use every day. Don’t let messaging myths or misconceptions mar your customer experience. 

  • How are brands using messaging to unlock revenue streams and bring their CX to the next level?
  • How can organizations identify the technology foundation of great messaging experiences?
  • How can businesses measure the success of their messaging implementation?
  • What are the best techniques to evolve from synchronous to asynchronous messaging mode?

Attended by:

SVP of Product Innovation at Citi
VP of Global Operations at Marriott International
VP at Bank of America
VP of Product Management at GoDaddy
VP of Member Services at Ancestry
VP of Global Operations at Autodesk
VP of Data Fabric| Keying & Linking at Equifax
VP of Software Engineering & DevOps at David’s Bridal
Worldwide Director of Customer Experience at Lenovo
Director of Technology Architecture at CIBC
Director of Global Cross Brand Marketing at Hilton
Director of WW Services Marketing and Portfolio Management at Lenovo
Director of IT at The Home Depot
Director of Lead & Relationship Management at Microsoft
Senior Manager of Network Performance Analysis at United Airlines

2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from 24/
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session

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Event Detail

Tuesday, October 20, 2020 15:00
United States, Canada

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