The Changing Landscape of Customer Experience in the Fintech Sector

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Virtual Roundtable

Wednesday, November 25th, 14:00 GMT

An exclusive virtual discussion for IT and CX leaders from the Fintech sector.


The Changing Landscape of Customer Experience in the Fintech Sector

Customer expectations have been changing and COVID-19 has certainly magnified this shift. Digital channels serve as viable gateways for on-demand support, but as inquiry volumes skyrocket, customer support failures continue to plague most companies without automation. 

Mundane tasks that make up the bulk of customer inquiries can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that can scale and expand to meet unprecedented demand, while still exceeding customer expectations. Are businesses ready for an automated-first support strategy?

  • How is AI currently helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions? Has this changed given the current environment?
  • What are some strategies for achieving optimal human capital with digital transformation?

Attended by:

Head of User Experience at Prodigy Finance
Head of Client Services at Crunch Job
Head of Client Experience at Credit Suisse
Head of Product at Banco Santander
Head of Innovation Management at Synechron
Director of CX at Finastra
Director of Client Service at Nexo
VP of CX at Paysafecard
VP of CX at Finastra
Sr. Manager of Business Change at Fidelity Investments
Manager of Client Experience at Crunch Job
Manager of Product at Paysafecard

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Hosted by Ada

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Event Detail

Wednesday, November 25, 2020 14:00

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