Choosing channels: CX value orchestration

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CX, IT, and Digital Transformation leaders in Bangkok, Thailand are invited to join this roundtable dinner on ‘Choosing channels: CX value orchestration’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Choosing channels: CX value orchestration

The number of viable customer engagement channels businesses can leverage is constantly growing in today’s digital space. Physical means have long fallen by the wayside, but even within the virtual space, some channels have lost effectiveness and some have shined. 

However, while particular channels undoubtedly generate more numbers than others, the quality of engagement is difficult to measure. With that said, calculated strategies with channel orchestration, accurate metrics for success, and targeted content are vital for businesses to maximise resources and engagement. 

  • How are companies adapting to the growing number of digital channels available? 
  • What strategies and tools can companies adopt to accurately measure channel effectiveness and value?
  • What trends are shaping customer experience in today’s digital-first landscape? How can companies maximise engagement based on these trends?

Siam Kempinski Bangkok HotelSiam Kempinski Bangkok Hotel

991/9 Rama I Rd, Pathum Wan, Pathum Wan District, Bangkok 10330, Thailand | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

VP of Marketing at ONYX Hospitality Group
VP of Digital Channel Management, Digital Banking at GSB Bank
AVP of Digital Solution Development at King Power Duty Free Co Ltd
Head of IT Finance/Property/People at Lotus’s
Head of Online and Customer, and Software Development at Lotus’s
Head of Marketing at Purple Ventures (Robinhood)
Director of CRM, Loyalty, and Partnership at ONYX Hospitality Group
Director of the CEO Office at CJ Express Group
Innovation Product Owner at Osotspa Public Company Limited
Senior Manager – Customer and User Experience & Research team at Central Group

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from NCS
7:15 PM: Discussion instigated by the moderator and continued by the group
8:00 PM: Starters served
8:15 PM: Discussion brought to a close and main course served followed by dessert
10:00 PM: Guests generally start to leave

Hosted by NCS

Event Detail

Thursday, September 8, 2022 18:30
ICT
Bangkok

Why attend?