BPO leaders in Manila are invited to join this virtual masterclass on ‘Conversational AI and automation: Transforming traditional BPOs into Smart BPOs’.
Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.
Conversational AI and Automation: Transforming Traditional BPOs into Smart BPOs
To revolutionize customer experiences, it’s important for BPOs and contact centers to leverage advanced technologies like artificial intelligence, machine learning, and robotic process automation to streamline their operations and improve overall efficiency. By doing so, they can automate repetitive tasks, reduce errors, and increase productivity. This allows them to handle the high volume of customer interactions and meet the increasing expectations of customers across various industries such as retail, manufacturing, healthcare, financial services, travel and hospitality, and more.
By embracing digital transformation and implementing an end-to-end conversational automation platform, BPOs, and contact centers can enhance customer experiences, improve CSAT scores, drive digital sales, streamline customer support processes, and optimize operational costs. This positions them to stay competitive and meet the evolving needs of their clients and customers.
During this masterclass, we will touch upon the following:
Attended by leaders interested in discussing how BPOs can leverage AI and automation technologies to drive cost savings, unlock revenue streams, and engage customers while maintaining compliance.
Job titles may include CIO, CXO, VP/Head/Director of IT and CX, and other senior decision-makers.
| 11:00 AM | Welcome address by The Ortus Club |
| 11:05 AM | Panel discussion |
| 11:45 AM | Q&A |
| 12:20 PM | End of session |
GILBERT TRINCHERA
Partner, Technology Consulting | KPMG
Gilbert leads the Digital Transformation and ERP Advisory service line within Technology Consulting, as well as the Operations offering within KPMG Lighthouse.
With a combined experience of 11 years as a Project Manager and Consultant, Gilbert possesses a diverse professional background. He has expertise in various areas, such as digital transformation, system implementation, cybersecurity, privacy, IT risk assessment, IT attestation and due diligence, internal audit, business process review, and IT advisory projects. His experience spans in dealing with numerous areas including financial services, fast-moving consumer goods, manufacturing, semi-conductors, telecommunications, entertainment, hospitals & health care, and construction.
ARTHUR NOWAK
Co-Founder & CEO | iCXeed
Arthur Nowak is an experienced software developer with a wealth of experience and a passion for exploring new technologies. With over a decade of expertise in the field, Arthur’s technical competencies in programming and software engineering have enabled him to consistently deliver innovative solutions.
DEREK GALLIMORE
Founder & CEO | Outsource Accelerator
Derek Gallimore is a visionary entrepreneur and the founder and CEO of Outsource Accelerator. With extensive experience in the outsourcing industry, Derek is a trusted expert in leveraging outsourcing to drive business growth and efficiency. His passion for helping companies succeed through outsourcing has made him a sought-after speaker and a valuable resource in the field.
SCOTT DARROW
Chief Technology Officer | EMAPTA
Scott is a proven senior IT executive given his vast experience and extensive track record of accomplishments across various industries. His advocacy for Open source strategies and technologies coupled with his in-depth knowledge of the eCommerce business has enabled him to deliver innovative solutions that are instrumental in supporting the company’s strategic plans and priorities.
info@ortusclub.com
+1 323 615 2018