Conversational AI is transforming the future contact centres

Registration is no longer possible.

AI, IT, and CX leaders in the ANZ region are invited to join this virtual masterclass on ‘Conversational AI is transforming the future contact centres’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Conversational AI is transforming the future contact centres

Over a year after the onset of the pandemic, contact centres are looking to transform and enrich their operations with conversational AI and automation technologies. Call volumes have increased, and the pressure to deliver an exceptional customer experience while keeping costs down continues to be a challenge.

AI-powered applications deployed before, during, and after the call are expanding the perception of conversational AI. Beyond self-service, AI can support agent productivity during and after a call. It can also provide critical insights to optimise future interactions with customers and drive compliance.

  • How can organisations monitor the call quality and efficiency of remote contact centre agents?
  • What are some use cases that demonstrate the impact of AI and automation on employee and customer experience?
  • How can organisations find the right balance between digital interactions and human interactions?

Attended by:

CTO Network Solutions at Ericsson
Head of Customer Strategy at Toll Group
Head of Digital Platforms & Accelerators at Telstra
Head of Technology, Enterprise Resilience at Tabcorp Holdings Limited
Head of IT Services at MinterEllison
Sr. Director, Digital AI (Tribe Lead) at Optus
Sr. Manager of Digital Data & Insights Platforms at Australia Post
Governance & Strategy Manager Contact Centres at AGL
Business Technology Manager at Accenture
Customer Service Manager at Qantas
Customer Engagement Team Manager at NSW Health
Technical Product Manager at Telstra
Technology Engineering Manager at Woolworths Supermarkets
National Quality Manager at Australia Post
Customer Process Improvement Manager Channel Transformation at Medibank
IT Service Delivery Manager at Novotech
Business Intelligence and Information Systems Manager at NSW Health
Quality & Capability Manager, Customer Experience at Australia Post
Manager Strategy, Customer Access at Telstra

For insight on this event, photos and guest interactions, see our post on LinkedIn.

3:00 PM: Welcome address by The Ortus Club
3:10 PM: Introduction from Uniphore
3:15 PM: Panel discussion
4:00 PM: Q and A
4:15 PM: End of session

Hosted by Uniphore

Uniphore logo

Event Detail

Wednesday, July 27, 2022 15:00
ANZ region

Why attend?