Conversational AI is transforming the future contact centres

AI, IT, and CX leaders in the ANZ region are invited to join this virtual masterclass on ‘Conversational AI is transforming the future contact centres’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Conversational AI is transforming the future contact centres

Over a year after the onset of the pandemic, contact centres are looking to transform and enrich their operations with conversational AI and automation technologies. Call volumes have increased, and the pressure to deliver an exceptional customer experience while keeping costs down continues to be a challenge.

AI-powered applications deployed before, during, and after the call are expanding the perception of conversational AI. Beyond self-service, AI can support agent productivity during and after a call. It can also provide critical insights to optimise future interactions with customers and drive compliance.

  • How can organisations monitor the call quality and efficiency of remote contact centre agents?
  • What are some use cases that demonstrate the impact of AI and automation on employee and customer experience?
  • How can organisations find the right balance between digital interactions and human interactions?

Join leaders interested in discussing how contact centres can adapt to a post-pandemic world and be future-ready with conversational AI and automation.

Job titles may include CIO, CXO, VP, Head, and Director of IT, CX Manager, and other senior decision-makers.

3:00 PM: Welcome address by The Ortus Club
3:10 PM: Introduction from Uniphore
3:15 PM: Panel discussion
4:00 PM: Q and A
4:15 PM: End of session

Hosted by Uniphore

Uniphore logo

Event Detail

Wednesday, July 27, 2022 15:00
AEST
Virtual
ANZ region

Why attend?