Conversational commerce: staying ahead of the curve with messaging

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Virtual Roundtable with Wine

Thursday, June 17th, 16:00 BST
An exclusive online wine-tasting discussion for CX retail leaders in the United Kingdom and Ireland.

Conversational commerce: staying ahead of the curve with messaging

Customer expectations have changed forever. Today, brands need to be everywhere their customers are. The online shift of 2020 has made retailers see a 24% increase in support requests come in over WhatsApp, and 37% who added a new channel turned to social messaging.

Facing unprecedented volatility, businesses are now building more flexibility into how they work and serve customers, and agility has become a top priority. New channels such as chat or messaging allow retailers to remain present throughout the customer experience, regardless of how and when customers chose to interact with them.

  • How can businesses get started with conversational CX?
  • How can retailers maximise the potential of conversational messaging? What are the key things to look out for?
  • What will CX look like in the future of retail?

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Virtual wine-tasting

Our lively wine-tasting roundtables begin with a virtual tasting, led by a professional sommelier, and continue into a knowledge-sharing roundtable discussion. Registered guests will receive a selection of wines to their doorsteps in anticipation of the event taking place.


Attended by:

COO at Dropit
Global Head of InfoSec Strategy at CHANEL
Global Head of Experience at The Body Shop
Head of Enterprise Campaign Marketing, EMEA at Adobe
Head of Risk and Control at Dixons Carphone
Head of Product Development at Vodafone
Head of Digital Delivery and Strategy at Lloyds Banking Groups
Head of Digital Marketing and CRM at Joe and the Juice
Sr. Director of Supply Chain at PepsiCo
Director of IT at Vision Express
Director of Customer Success at CIPHR Limited
Director of Visual Merchandising at House of Fraser
Director of CX at Autorama Group
Global CX Programs Manager at Dropbox

4:00 pm: Ortus Master of Ceremonies opens session
4:05 pm: Introduction of participants
4:10 pm: Wine Tasting
4:30 pm: Discussion instigated by the moderator and continued by the group
5:30 pm: End of session

Hosted by Zendesk

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Event Detail

Thursday, June 17, 2021 16:00
United Kingdom, Ireland

Why Attend?