Creating delightful and innovative online customer experiences

Registration is no longer possible.

Leaders responsible for Marketing, CX, ECommerce, and User Experience in Hong Kong are invited to join this virtual whisky-tasting roundtable on ‘Creating delightful and innovative online customer experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Creating delightful and innovative online customer experiences

If 2020 was the year of the eCommerce boom, 2021 was the year the industry hit major challenges. Data privacy changes deeply impacted merchants’ social media ads, and supply chain issues forced merchants to get creative with their inventory. Despite all that, though, eCommerce giants like PayPal expect TPV (total payment value) to reach $1.5 trillion and revenue to surpass $29 billion in fiscal year 2022.

Thanks to a combination of faster internet, the boom in live video, the rise of influencers, and more, the future of online experience looks brighter than ever. The challenge now is for organisations to hone in on true innovation while continuing to delight their customers.

  • How can businesses tap into and maximise the social selling trend for their channels?
  • What can businesses do to manage decreasing ad effectiveness due to consumers opting out of data tracking?
  • What strategies can businesses employ to align digital-physical buying experiences?

whisky add on gif

Virtual whisky-tasting

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event.

Attended by:

CEO at Frenzoo
CEO at Just Kitchen
VP, Digital Platform at Club by HKT
Head of Marketing at OnTheList
Head of Business & Group Strategic Project Director at Zeek
Head of Online Retail at Lane Crawford
Head of Products & Tech at YAS MicroInsurance
Senior Corporate Director of Digital Customer Experience at Rosewood Hotel Group
Associate Director, Corporate office – Strategy Planning (SP) at Chow Tai Fook
GM, Global Innovation at MTR
Senior Manager, Treasury Management at Shangri-la Group
Ecommerce and CRM Product Manager at Chow Tai Fook Jewellery Group
Group Senior Data Scientist at Sun Hung Kai Properties Limited

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 PM: Ortus Master of Ceremonies to make introductions
4:05 PM: Introduction of participants
4:10 PM: Short introduction by PayPal
4:20 PM: Whisky introduction
4:40 PM: Discussion instigated by the moderator and continued by the group
5:30 PM: End of session

Hosted by PayPal

Paypal logo

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit For PayPal financial information, visit