An exclusive online discussion for senior product and risk leaders in the e-commerce, retail & marketplace sectors across Malaysia, Indonesia and Singapore.
Creating a frictionless customer experience in the fight against fraud
2020 saw an unprecedented acceleration in eCommerce due to COVID and other external drivers, and the risk of fraud grew along with it. While many companies were able to serve their clients with secure online transactions, ‘false positives’ and ‘friction’ continued to occur and pose a threat to customer satisfaction.
During this transformative era, market leaders had the opportunity to distinguish themselves from the competition. However, their adoption of innovative technologies is still being put to the test as payment fraud, regulatory shifts, and other developments keep teams on their toes.
- What solutions are currently available to fight fraud?
- How can adopting AI, machine learning, and other data & automation technologies help secure company assets and customers against fraud?
- What challenges do companies face as they balance fraud and friction?
Co-Founder & CEO at ERomman Marketplace
CCO at PT. XL Planet (Elevenia)
VP of Technology & Operations at DBS Bank
VP of Product at ShopBack
AVP of Product at Tiket.com
AVP of Data Science at Tiket.com
Head of BD & Strategy, GrabDefence at Grab
Head of Risk Management at Traveloka
Regional Head of Product at Fave
Director of Strategic Initiatives at SingTel
Director and GM at Chope
Manager of Product Risk at Traveloka
Manager of Delivery Management at PT. XL Planet (Elevenia)
For insight on this event, photos and guest interactions, see our post on LinkedIn.
10:00 am: Guest to check-in online
10:05 am: Introduction by The Ortus Club
10:10 am: Short address from Ekata
10:20 am: Discussion instigated by the moderator and continued by the group
11:15 am: Discussion closed by moderator