Customer Acquisition and Retention: The Importance of Seamless Identity Experiences

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Wednesday, May 29th, 12:00 GMT+7

IT and CX leaders in Jakarta are invited to join this roundtable lunch on ‘Customer Acquisition and Retention: The Importance of Seamless Identity Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Customer Acquisition and Retention: The Importance of Seamless Identity Experiences

Enhancing customer acquisition and retention hinges significantly on optimising identity experiences. Often, potential users disengage during registration due to cumbersome processes and lengthy forms, impacting customer churn. Recognising user behaviour helps in designing registration procedures that effectively balance necessary data collection with minimised user friction. Additionally, leveraging this data to tailor registration and onboarding experiences can significantly boost user engagement.

It’s also crucial to ensure trust and security; customers need to feel confident about how their data is handled and protected. Implementing robust security measures and communicating these transparently are essential steps. Businesses should continuously refine these identity experiences based on user feedback and metrics, ensuring consistency across all channels, including web, mobile, and in-store interactions. Collaborative efforts across departments can further align these initiatives with broader business goals, driving growth and enhancing customer loyalty.

  • How can organisations design authentication systems that ensure robust security while also providing a seamless and convenient user experience?
  • In what ways can biometrics and behavioural analytics be integrated to improve security measures without intruding on privacy or complicating the user experience?
  • What strategies can be employed to personalise user authentication processes while ensuring the maintenance of trust and adherence to privacy regulations?

Join leaders interested in shaping the future of customer acquisition and retention through seamless identity experiences.

Job titles may include CIO, CTO, CXO, Head/VP/Director of IT, Customer Experience, Digital Transformation and other senior decision-makers.

12:00 PM Arrival of guests and reception
12:30 PM Welcome by The Ortus Club
12:35 PM Short address by Ping Identity
12:45 PM Discussion instigated by the moderator and continued by the group over lunch
1:45 PM Discussion brought to a close
2:00 PM Coffee, tea, networking

The Lima Room at Henshin, JakartaHenshin Jakarta

Level 67-69, The Westin Jakarta Jalan H.R. Rasuna Said Kav. C-22A, RT.2/RW.5, Karet Kuningan, Setiabudi, South Jakarta City, Jakarta 12940, Indonesia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Ping Identity

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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