Customer Centricity and Business Continuity during Crisis
The Coronavirus has dramatically changed the way people live, work and play. As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity.
- How are companies recalibrating CX efforts in response to this crisis?
- What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
- What long-term impacts will the outbreak have on customer behaviour?
CEO of Australian Institute at Music
Chief Product & Technology Officer at Mable
Head of Customer Success, Australia at Orion Health
Head of Distribution & Customer Support at icare NSW
Head of Growth at Legalvision
Head of Marketing and Growth at Sonder
Head of Marketing at Mad Paws
Head of Trade Marketing at hipages
Acting Head of Marketing at Employsure
General Manager at Rehabilitation Services
General Manager, Governance and Legal at BaptistCare NSW & ACT
General Manager, Member and Customer Experience at Sydney Cricket and Sports Ground Trust
General Manager, Technology Services & Support at Tech2
Director of Customer Experience and Digital Transformation at Air Liquide Healthcare
2:50 pm: Guest to check-in online
3:00 pm: Introduction by Ortus Club
3:05 pm: Introduction of the participants
3:15 pm: Welcoming address from Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: Discussion closed by the moderator