Customer Centricity and Business Continuity during Crisis
The Coronavirus has dramatically changed the way people live, work and play. As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity.
- How are companies recalibrating CX efforts in response to this crisis?
- What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
- What long-term impacts will the outbreak have on customer behaviour?
Managing Director at BGL Corporate Solutions
COO at BGL Corporate Solutions
CEO at TMG Australia
CEO at RMIT Training
Head of Customer Support at Henry Schein One
Head of Product & Delivery at PageUp
Head of User Experience Design at PageUp
Head of Customer Experience at HotDoc
Head of Service Delivery at NEXTDC
Head of Customer Success at Yellowfin International
GM of Operational Transformation at Interactive
VP at Whispir
Account Director at Revolution IT
Director of Asia Pacific at Alation
Director of Customer Success APAC at Culture Amp
Senior Manager of IT at The Royal Australian and New Zealand College of Psychiatrists
09:50 am: Guest to check-in online
10:00 am: Introduction by Ortus Club
10:05 am: Introduction of the participants
10:15 am: Welcoming address from Zendesk
10:25 am: Discussion instigated by the moderator and continued by the group
11:30 am: Discussion closed by the moderator