CX, Contact Centre, and IT leaders in Jakarta, Indonesia are invited to join this roundtable dinner on ‘Customer experience redefined: Driving growth with empowered employees’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.
Customer experience redefined: Driving growth with empowered employees
The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities.
The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent.
Knightsbridge Room, The Langham
Sudirman Central Business District 8 SCBD, Lot 28, RT.5/RW.3, Senayan, Kec. Kby. Baru, Daerah Khusus Ibukota Jakarta 12190, Indonesia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
CEO at PT. Garuda Indonesia Air Charter
COO at Crewdible
COO at SIRCLO
Chief Services Officer at SIRCLO
VP of Strategy & Operation at Cermati
VP of Product – Customer Experience & Platform at OVO
VP of Operations at Yummy
Deputy Group Head of Digital Transformation at Paragon Technology and Innovation
Head of Customer Service at JD.ID
Head of Customer Experience at ASTRO
Head of Live Ops at CoLearn
Head of Customer Design and Experience at CoLearn
Digital Group Sr. GM/Head of Marketing Technology at PT. Erajaya Swasembada, Tbk.
For insight on this event, photos and guest interactions, see our post on LinkedIn.
6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address by Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:00 PM: Guests normally start leaving
Hosted by Zendesk
info@ortusclub.com
+1 323 615 2018