Customer experience redefined: Driving growth with empowered employees

Registration is no longer possible.

CX, Contact Centre, and IT leaders in Singapore are invited to join this roundtable dinner on ‘Customer experience redefined: Driving growth with empowered employees’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Customer experience redefined: Driving growth with empowered employees

The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities. 

The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent. 

  • How can companies incentivise and equip customer experience teams to perform beyond their traditional role?
  • How can CX and customer service teams generate not only leads but also revenue for the company?
  • How do investments in IT and digital platforms boost the customer experience as well as customer service?

Artemis Grill & Sky Bar SingaporeArtemis Grill & Sky Lounge

138 Market St, #40-01 CapitaGreen, Singapore 048946 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CEO at ONE Esports
Chief Digital Officer (incoming) at M1
SVP of Operations at Capella Hotel Group
AVP of User Experience at OCBC Bank
Head of Partnerships at ByteDance
Managing Director at ShopBack
Director, Asia Pacific Operations at Worldline Global
Director of Client Insights and Engagement at Standard Chartered Bank
Manager, Client Services at International SOS

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address by Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:45 PM: Guests normally start leaving

Hosted by Zendesk

zendesk logo

Event Detail

Thursday, September 22, 2022 18:30
SGT
Singapore

Why attend?