Customer experience redefined: Driving growth with empowered employees

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CX, Contact Centre, and IT leaders in Manila, Philippines are invited to join this roundtable dinner on ‘Customer experience redefined: Driving growth with empowered employees’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Customer experience redefined: Driving growth with empowered employees

The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities. 

The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent. 

  • How can companies incentivise and equip customer experience teams to perform beyond their traditional role?
  • How can CX and customer service teams generate not only leads but also revenue for the company?
  • How do investments in IT and digital platforms boost the customer experience as well as customer service?

Shangri-La The Fort, ManilaShangri-La The Fort – Samba 

30th Street, corner 5th Ave, Taguig, 1634 Metro Manila | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

President and CEO at SB Finance
CXO, Co-Founder at NextPay
Co-Founder and Chief Strategy Officer at PearlPay
SVP, Head of Transformation at Philippine National Bank
SVP and Head of Infrastructure and Operations at BDO Unibank
VP and Head of Customer Care Group at Meralco
VP at Edukasyon.ph
VP at PLDT
VP and Head of Customer Program Office at BPI
Head of Strategy at SariSuki
Head of Customer Support at PayMongo
Head of Growth Operations at PayMongo
Head of Customer Delight at NextPay
Head of Customer Success at edamama
Acquisition and Onboarding Head at PearlPay

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address by Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group over lunch
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:00 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Wednesday, August 24, 2022 18:30
PHT
Manila

Why attend?