Customer experience redefined: driving growth with empowered employees

Registration is no longer possible.

CX and IT leaders in Sydney are invited to join this roundtable luncheon on ‘Customer experience redefined: driving growth with empowered employees’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Customer experience redefined: driving growth with empowered employees

The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities. 

The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent. 

  • How can companies incentivise and equip customer experience teams to perform beyond their traditional role?
  • How can CX and customer service teams generate not only leads but also revenue for the company?
  • How do investments in IT and digital platforms boost the customer experience as well as customer service?

Park Hyatt Hotel, SydneyPark Hyatt Hotel, Sydney

7 Hickson Rd, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Marketing Culture Officer, Asia Pacific / Global Engagement & Experience at IBM
Global Head of Design System at QBE
Head of Marketing & Digital Experience at Veolia Australia and New Zealand
Head of Marketing – Global Technology Services Australia and New Zealand at IBM
Head of Customer Experience at Mcdonald’s
Head of Customer Experience at Intuit Australia Pty Ltd
Head of Customer Experience & Insights, Consumer and Small Business at Westpac Group
Partner, Head of Customer Transformation Services at IBM Consulting
AVP, Digital Business & Technology at Cognizant
Director of Customer Engagement at NSW Department of Customer Service
CX and Digital Analytics Lead Manager at Macquire Group

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by Ortus
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Zendesk

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