Customer experience redefined: driving growth with empowered employees

Registration is no longer possible.

CX and IT leaders in Brisbane are invited to join this roundtable luncheon on ‘Customer experience redefined: driving growth with empowered employees’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Customer experience redefined: driving growth with empowered employees

The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities. 

The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent. 

  • How can companies incentivise and equip customer experience teams to perform beyond their traditional role?
  • How can CX and customer service teams generate not only leads but also revenue for the company?
  • How do investments in IT and digital platforms boost the customer experience as well as customer service?

Moda Restaurant, BrisbaneModa Tapas Brasa Bar, Brisbane

61 Petrie Terrace, QLD 4000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Adpulse
COO at Collection House
Head of the Enterprise Portfolio Management Office (EPMO) at Unitywater
Head of Collecting Learning & Development at Collection House
Director, Strategic Program Office at The University of Queensland
Director, Herston Imaging Research Facility at The University of Queensland
General Manager at The University of Queensland
Senior Manager, Client Performance and Growth at Collection House
Facility Manager at Ozcare
Strategic Procurement, Contracts Manager – Capital (Global) at Thiess
Digital Workplace Program Manager at Loan Market Group
Manager, Data Governance at Suncorp Group
Enterprise Architect at Suncorp Insurance
Partner Business Analyst, Supply Chain at Michael Hill International

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by Ortus
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Wednesday, March 23, 2022 12:00
AEST
Brisbane

Why attend?