Senior CX and marketing executives in the US, Canada, and EU are invited to join this virtual roundtable on the topic “CX in leisure, travel, and hospitality”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only and complimentary, and registration is limited to a certain number of guests per event.
Registration is no longer possible.
Virtual Roundtable
Tuesday, September 28th, 11:30 EST
THE TOPIC
CX in leisure, travel, and hospitality
After almost a year of being confined to their homes, people are beginning to travel again. However, the hospitality sector has forever changed, and with it comes the need to reexamine customer experience and identify how organizations can adapt their strategies to the new environment.
The first step may be to understand customers’ perceptions of their interactions with a company, from discovery to availing of products and services. Secondly, companies must learn to better shape the experiences of their customers and those of others in their ecosystem, including employees. Brands must learn to be everywhere for everyone to stay competitive in CX.
- What challenges are organizations facing as they adapt to the new environment?
- How can companies improve customer and employee experiences simultaneously?
- What does the future of hospitality look like as restrictions lift and “normal” life resumes?
Attended by:
SVP, Global IT at Abercrombie & Kent
Vice President- Contracting & Product Development at Abercrombie & Kent
Vice President of Customer Success at DataArt
Associate Regional Vice President at HelmsBriscoe
Global Head of Digital Customer Experience at IHG Hotels & Resorts
Head of Marketing Planning & Consumer Marketing at Costa Crociere S.p.A.
Regional Director Central Europe at Wyndham Hotels & Resorts
Senior Director, Global Enterprise Insight & Strategy at Marriott International
Director of Product, Projects & TPS at Ávoris
Director of Marketing at Direct Travel
General Manager Kimpton Vividora Hotel at IHG Hotels & Resorts
Senior Brand Manager at Marriott International
Sr. Manager of Strategic Sourcing at Caesers
Guest Experience Manager at Aspen Skiing
Manager of Service Delivery Quality at Expedia Group
For insight on this event, photos and guest interactions, see our post on LinkedIn.
11:30 AM EST: Ortus Master of Ceremonies to make introductions and short introduction from Ada
11:45 AM EST: Discussion instigated by the moderator and continued by the group
1:00 PM EST: Discussion closed by moderator, end of session
Hosted by Ada Support
Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach.
As the market leader in Automated Customer Experience (ACX), Ada personalizes engagement across the customer journey by putting AI in the hands of the people who know your business best. Ada’s AI platform, non-technical teams can create personalized interactions for the customer, ultimately reducing support costs, improving CSAT, and driving revenue for the business. Ada solves more than 80% of customer inquiries with powerful automation that frees live agents to handle the most mission critical interactions.
info@ortusclub.com
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