An exclusive online discussion for senior CX executives of prominent Financial Services and Insurance firms in APAC.
CX in the Evolving FSI Landscape
The CX battleground in financial services has been significantly transformed by the global pandemic. In our new reality, digital transformation is just “table-stakes”, meaning institutions need to identify and deliver new propositions going above and beyond to stand out.
As institutions adapt to this new industry, financial service firms that can listen, understand, and act on the expectations of their customers and employees to keep ahead of the changing needs and expectations have a distinct advantage. To do this effectively, organisations need to rethink and reinvent their CX offerings to ensure the “new normal” becomes the “new better”.
- What are the main CX challenges FSI leaders are currently facing? How are they overcoming them?
- What are the key changes that organisations have had to make in the last few months, and what do they see coming ahead?
- How can businesses reposition experiences, services, and offerings to align with ever-changing customer behaviour?
CEO at CGS-CIMB
CMO at HDFC Bank
COO at Westpac Institutional Bank
COO at PBCOMM
CDO & Chief Client Experience Officer at Sun Life
SVP at Bank Mandiri
Managing Director & Regional Head at CIMB
Managing Director of the Digital Bank at Taipei Fubon Bank
Head of Digital at HSBC
Head of Customer Insight & Strategy at Insurance Australia Group
Head of Customer Operations at AXA
VP & CX Designer at Unionbank of the Philippines
10:50 am: Guests to check-in online
11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants
11:20 am: Short address from Qualtrics
11:30 am: Discussion instigated by the moderator and continued by the group
12:15 am: End of session