CX, loyalty & commerce in a fast-changing digital world

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CX and Marketing leaders in Mumbai are invited to join this roundtable dinner on ‘CX, loyalty & commerce in a fast-changing digital world’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

CX, loyalty & commerce in a fast-changing digital world

New patterns of consumer demand are emerging in the UAE. To align with these shifts and remain competitive, consumer companies can focus on two priority areas: developing omnichannel experiences and curating personalised offerings. Brands need to constantly adapt and innovate to retain their tech-savvy and mobile-first young consumers.

Enhancing CX with personalisation and experiential consumer journeys along with data privacy is essential for customer engagement, retention, and loyalty. Furthermore, omnichannel commerce is critical to brands aspiring to build premium, curated, and personalised shopping experiences. How can the right technology boost a brand’s growth and help them stay relevant and competitive?

  • How can brands and retailers make their customer experience more engaging in this new digital landscape? What strategies and technologies drive customer engagement, retention, and loyalty?
  • How are retailers integrating online and offline stores building true omnichannel experience and cracking the code for a seamless customer experience?
  • How can brands drive growth through real-time analytics and customer insights across channels?

The St. Regis

462, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing the CX landscape in Mumbai as well as the strategies and technologies companies are utilising to provide personalised and omnichannel experiences.

Job titles may include CMO, CXO, CIO, CTO, CDO, VP of Marketing, Marketing Director, Head of Marketing, and senior decision-makers responsible for Digital Transformation, Digital Marketing, Customer Experience, CRM, Customer Loyalty, and Ecommerce.

7:00 PM: Welcome by The Ortus Club
7:05 PM: Introductions of guests
7:10 PM: Short address from Capillary Tech
7:15 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:20 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Dessert

Hosted by Capillary Technologies

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