Evolving CX, loyalty & personalization in the fast-changing digital world

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CX and Marketing leaders in Mumbai are invited to join this roundtable dinner on ‘Evolving CX, loyalty & personalization in the fast-changing digital world’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Evolving CX, loyalty & personalization in the fast-changing digital world

In the modern high-tech world, customers are evolving rapidly and continuously looking for more immersive experiences rather than just buying products.

And to keep up with customer demands, brands face several challenges- forming a 360-degree view of the customer, creating highly personalized communication, building brand loyalty, and more.

To overcome these hurdles, it becomes critical for any business (B2B & B2C) to prioritize efforts to navigate the increasing complexity of customer needs. Understanding consumer behavior across channels with the help of data can help brands provide engaging experiences and build customer loyalty.

In this power-packed specially curated roundtable, we will try to answer:

  • With massive shifts in consumer behavior & buying preferences, how can brands and retailers make their customer experience more engaging?
  • What strategies and technologies are leaders exploring to drive customer engagement, retention, and loyalty?
  • CX for B2B v/s CX for B2C, what’s the difference in approach?
  • How can manufacturers/B2B businesses drive product adoption and increase customer retention?
  • How can brands drive growth through real-time data and customer insights across channels?
  • Some of the best real-world examples of how brands built customer experiences that increased loyalty.

The St. Regis

462, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CEO and Executive Director at The Belgian Waffle Co
Chief Business Officer at SUGAR Cosmetics
Head of Marketing at JSW One Platforms Ltd.
Head of Digital Marketing & Loyalty (JioMart Partner) at Reliance Retail
Head of Innovation & Automation at Reliance Retail
Head of Digital Marketing at Grasim Industries Limited
Head at Mahindra One

For insight on this event, photos and guest interactions, see our post on LinkedIn.

7:00 PM: Welcome by The Ortus Club
7:05 PM: Introductions of guests
7:10 PM: Short address from Capillary Technologies
7:15 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:20 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Dessert

Hosted by Capillary Technologies

Capillary Technologies logo

Event Detail

Wednesday, April 12, 2023 19:00
IST
Mumbai

Why attend?