CX, loyalty & commerce in a fast-changing digital world

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CX and Marketing leaders in Dubai are invited to join this roundtable dinner on ‘CX, loyalty & commerce in a fast-changing digital world’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

CX, loyalty & commerce in a fast-changing digital world

New patterns of consumer demand are emerging in the UAE. To align with these shifts and remain competitive, consumer companies can focus on two priority areas: developing omnichannel experiences and curating personalised offerings. Brands need to constantly adapt and innovate to retain their tech-savvy and mobile-first young consumers.

Enhancing CX with personalisation and experiential consumer journeys along with data privacy is essential for customer engagement, retention, and loyalty. Furthermore, omnichannel commerce is critical to brands aspiring to build premium, curated, and personalised shopping experiences. How can the right technology boost a brand’s growth and help them stay relevant and competitive?

  • How can brands and retailers make their customer experience more engaging in this new digital landscape? What strategies and technologies drive customer engagement, retention, and loyalty?
  • How are retailers integrating online and offline stores building true omnichannel experience and cracking the code for a seamless customer experience?
  • How can brands drive growth through real-time analytics and customer insights across channels?

Pullman Dubai DowntownPullman Dubai Downtown

Marasi Dr – Business Bay – Dubai – United Arab Emirates | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CIO at African + Eastern
SVP, Data & Analytics at Emirates Group
VP, Product & Member Engagement, Emirates Skywards at Emirates Group
Head, CRM and Loyalty at Apparel Group
Head, Corporate Communications at Jumbo Electronics
Head, Smart Mobility & Smart Building at Al Naboodah Group Enterprises
Head of Analytical Impact at Chalhoub Group
Head of Marketing, Customer Engagement , Loyalty & Cx at Redtag
Head of Digital Performance & Content Strategy at Abbott
Head of Web3 & Metaverse at Emirates Group
Regional IT Director at Abbott
Cluster IT Director at Accor
Marketing Director at DAMAC Properties
IT Director at Union Coop
Senior IT Program / Project Manager at Union Coop

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address from Capillary Technologies
7:10 PM: Industry leader address
7:20 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:10 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Dessert and guests continue to network

Hosted by Capillary Technologies

Capillary Technologies logo

Event Detail

Thursday, March 2, 2023 18:30
GST
Dubai

Why attend?