CX Secure by Design: How to Shield Your Business in a Real-Time World

Wednesday, May 15th, 18:30 CET

CX, Marketing, and Product leaders in Frankfurt are invited to join this roundtable dinner on ‘CX Secure by Design: How to Shield Your Business in a Real-Time World’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

CX Secure by Design: How to Shield Your Business in a Real-Time World

In today’s world, keeping our online spaces safe without making things hard for customers is more important than ever. As tech creators and experts in both customer service and security come together, the goal is to protect people from having their accounts taken over by someone else or falling victim to fake transactions. This is about finding the perfect mix between being cost-effective and keeping a good name for the business by making sure customers are who they say they are, no matter how they choose to interact with us.

The big task is to make the customer’s experience better, which in turn, is good for business. This means fitting fraud prevention into the ways we already serve our customers without making things complicated. Using data smartly is key to knowing our customers better and stopping any fishy behavior without slowing them down. Yet, it’s tricky to stop fraud as it happens without getting in the way of a good customer experience. The best fraud prevention works quietly in the background on the platforms customers love, building trust and loyalty by making sure shopping is smooth and hassle-free. By using the right tech, businesses can offer more choices, convenience, and real connections, attracting new customers and keeping up with their changing needs.

  • How are companies today incorporating fraud prevention in their existing CX strategies?
  • In what ways are companies leveraging data to enrich customer verification?
  • What challenges do companies have in implementing real-time fraud prevention without compromising the customer experience?

Join leaders interested in shaping the future of industry by leveraging innovative technologies, fostering sustainable practices, and creating inclusive, forward-thinking workplaces.

Job titles may include CXO, CTO, CIO, CPO, Head of Product, Head of Customer Success, Head of Digital Innovation, Head of Customer Marketing, Head of Commerce and Ecommerce, and other senior decision-makers.

6:30 PM Arrival of guests and drink reception
7:00 PM Welcoming and opening address by The Ortus Club
7:10 PM Short introduction by Vonage
7:20 PM Discussion instigated by the moderator and continued by the group
7:50 PM Appetizers are served
8:20 PM Discussion ends, mains are served
9:00 PM Drinks and networking
9:30 PM Guests normally start to leave

Schwarzer Stern

Römerberg 6, 60311 Frankfurt am Main, Germany | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Vonage

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Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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Event Detail

Wednesday, May 15, 2024 18:30

Why attend?