Name: CXaaS: the future of customer experience
Start: Thursday, October 21, 2021 14:00
End: Thursday, October 21, 2021 15:15
Location: BST

Registration is no longer possible

CX leaders in EMEA are invited to join this virtual roundtable on ‘CXaaS: the future of customer experience’. It is a great opportunity to learn about transforming customer relationships and businesses with experiences powered by human expertise and CX technology.

The session will explore the market forces shaping CXaaS and how it outperforms traditional solutions. Participants will also examine how they can put it to work, driving customer delight and loyalty across their organisations.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

THE TOPIC

CXaaS: the future of customer experience

As the business landscape evolves, leading brands double down on speed, flexibility, and outcomes. Leaders are rethinking their end-to-end operations, particularly how to adapt customer experience to keep pace with digital across all channels. Driving agility is critical, and an innovative CX model will be key.

Customer Experience as a Service (CXaaS) harnesses the combined power of strategy, technology, integrated data, automation, employee expertise, and more. Its potential to guide simpler, more fulfilling customer interactions is redefining how companies address ever-changing market conditions.

What is Customer Experience as a Service (CXaaS)? Why should businesses care?
What technology and people solutions power CXaaS?
How can organisations get started with an outcome-based CXaaS program?

ATTENDED BY

Attended by:

CEO at Complidata
Co- Founder at Picnic Bank
CMO, Head of Brand & Marketing at AXA
VP in Marketing at Paysafe
Global Head of Test and Quality Assurance, Digital Business Services at HSBC
Head of Automation – Global Managed Services Delivery at Ericsson
Head of Service Quality – Retail Banking at BNP Paripas
Head of Marketing & Growth at Arma Karma
Head of Customer Management at STELLANTIS
Global Director, Marketing Insights, Omnichannel Optimization at Novartis
Senior Projects Director in Customer Services at Airbus
CX Director at Laya
Director Brand and Marketing Communication at EON
Marketing Director at Tictrac
Customer Engagement Executive at AXA
Western Europe Finance Controller at Loreal

For insight on this event, photos and guest interactions, see our post on LinkedIn.

THE AGENDA

1:50 PM: Log in of the guests
2:00 PM: Welcome by The Ortus Club
2:05 PM: Introduction of Participants
2:10 PM: Short Introduction by TTEC
2:15 PM: Discussion instigated by the moderator and continued by the group
3:15 PM: Discussion brought to a close

THE HOST

Hosted by TTEC

THE TOPIC

ATTENDED BY

THE AGENDA

THE HOST

Event Detail

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