An exclusive online discussion for risk and product leaders in Singapore.
Defining Consumer Risk in The Next ‘New Normal’
Organisations all over the world have been reviewing the way they identify and manage risk to protect their customers from increasing threats. This is particularly the case in Southeast Asia where new threats are emerging as a consequence of the increasing popularity of new FinTechs such as Neobanks and eWallets.
To meet consumer expectations, leading organisations need to reduce online fraud while preserving quality customer experience. This means risk and payment leaders should evaluate tools, data, and best practices to support these growing online transactions.
- How can organisations identify and prioritise the growing areas of risk their customers will face?
- How can customer information be transformed into unique and valuable data to use in making risk decisions more accurately?
- How can companies verify identities quickly and accurately to reduce online fraud and preserve quality customer experience?
COO at Hoolah
Director of Regional Risk at GoBear
Head of Operations at StashAway
Head of Business Security at AirAsia
Head of Platform & Processes at Finaxar
VP of Tech & Card Operations at MatchMove
Sr. Manager of Regional Risk at Grab
Manager of Product at Shopee
Manager of Product at Hmlet
Manager of Customer Service at Ezbuy
Sr. Data Scientist at Shopee
Sr. Risk Analyst at GoBear
10:20 am: Guests to check-in online
10:30 am: Welcome by The Ortus Club
10:35 am: Introduction of participants
10:40 am: Short address from Ekata
10:50 am: Discussion instigated by the moderator and continued by the group
11:45 am: End of session