Defining Consumer Risk in The Next ‘New Normal’

An exclusive online discussion for risk & product leaders in Indonesia.

Defining Consumer Risk in The Next ‘New Normal’

Organisations all over the world have been reviewing the way they identify and manage risk to protect their customers from increasing threats. This is particularly the case in Southeast Asia where new threats are emerging as a consequence of the increasing popularity of new FinTechs such as Neobanks and eWallets.

To meet consumer expectations, leading organisations need to reduce online fraud while preserving quality customer experience. This means risk and payment leaders should evaluate tools, data, and best practices to support these growing online transactions.

• How can organisations identify and prioritise the growing areas of risk their customers will face?
• How can customer information be transformed into unique and valuable data to use in making risk decisions more accurately?
• How can companies verify identities quickly and accurately to reduce online fraud and preserve quality customer experience?