Defining the ‘E’ in enterprise service management to achieve the desired business outcome

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IT, Operations, and HR Leaders in Singapore are invited to join this roundtable luncheon on ‘Defining the ‘E’ in enterprise service management to achieve the desired business outcome’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Defining the ‘E’ in enterprise service management to achieve the desired business outcome

In addition to keeping pace with technological advances, delivering amazing experiences gives an organisation the edge to attract more customers than its industry peers. For example, the initial touchpoint with a university for prospective students—especially international students—is crucial. Making it easy and intuitive for them to navigate the university’s services and digital landscape can influence their final decision.

In pursuit of a digital transformation strategy, many businesses consider rolling out an enterprise service management program. The goal is to seamlessly provide a full array of services to both customers and staff via multiple channels, such as phone, chat, and mobile, instead of emails. Evidently, meeting customer expectations tomorrow starts with deliver consistent user experiences today.

  • How can organisations deliver consistent digital experiences to customers?
  • What measures can help improve operational efficiency and staff productivity?
  • How has digital transformation accelerated during the pandemic? In the years to come?

Hotel Andaz SingaporeAndaz Singapore

5 Fraser St, DUO Tower, Singapore 189354 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Head of Skills and Career Advisory at NTUC LearningHub
Head of People and Capability Building at GovTech Singapore
Head of Technology Solutions at Meractus
Managing Director of Information Technology at Marina Bay Sands
Senior Human Resources Director & Regional Head of Transformation – APAC at DHL
Director of NTU Shared Services at Nanyang Technological University
Director of Customer Success at ST Engineering iDirect
Director HR Transformation Office at Ministry of Home AffairsAssistant Director of Digital Transformation at National Trades Union Congress (NTUC)
Deputy Director, Digital Transformation at Nanyang Technological University
Senior Director at Temasek Polytechnic
Assistant Director, IT Infrastructure at SUTD


For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:35 AM: Short presentation by Peter Tow
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close, lunch, and lucky draw
2:00 PM: Guests normally start leaving

Hosted by ServiceNow

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Executive Director, Strategic Projects and Improvements | Western Sydney University