Defining the ‘E’ in enterprise service management to achieve the desired business outcome

IT, Operations, and HR Leaders in Singapore are invited to join this roundtable luncheon on ‘Defining the ‘E’ in enterprise service management to achieve the desired business outcome’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Defining the ‘E’ in enterprise service management to achieve the desired business outcome

In addition to keeping pace with technological advances, delivering amazing experiences gives an organisation the edge to attract more customers than its industry peers. For example, the initial touchpoint with a university for prospective students—especially international students—is crucial. Making it easy and intuitive for them to navigate the university’s services and digital landscape can influence their final decision.

In pursuit of a digital transformation strategy, many businesses consider rolling out an enterprise service management program. The goal is to seamlessly provide a full array of services to both customers and staff via multiple channels, such as phone, chat, and mobile, instead of emails. Evidently, meeting customer expectations tomorrow starts with deliver consistent user experiences today.

  • How can organisations deliver consistent digital experiences to customers?
  • What measures can help improve operational efficiency and staff productivity?
  • How has digital transformation accelerated during the pandemic? In the years to come?

Hotel Andaz SingaporeAndaz Singapore

5 Fraser St, DUO Tower, Singapore 189354 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing how to enhance experiences for customers and staff alike through digital transformation to increase collaboration and build for the future.

Job titles may include CIO, CHRO, COO, CCO, Head, VP of IT, HR, CX, Ops, and other decision-makers.

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:35 AM: Short presentation by Peter Tow
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close, lunch, and lucky draw
2:00 PM: Guests normally start leaving

Hosted by ServiceNow

ServiceNow logo

PETER TOW

Executive Director, Strategic Projects and Improvements | Western Sydney University

Event Detail

Thursday, October 20, 2022 11:00
SGT
Singapore

Why attend?