An exclusive online discussion for CX leaders from various sectors in Australia and New Zealand.
Delivering efficient and effective CX across ANZ Government
Citizens today are looking for speed, convenience, empathy, and a personalised approach. Not only did a global pandemic transform the way people live and work, but economic and social disruptions forced them to re-examine their values and what they expect from the agencies with whom they interact.
Although improving customer satisfaction remains a core area for business success, how does this translate into government organisations, especially those with a monopoly on services? Are business measurements relevant for government agencies, and if not, should they be?
- Are SLAs relevant for monopoly services, and does adherence still play a part in successful customer journeys?
- How do leaders measure the commercial or political value of offering excellent customer service, rather than adequate customer service?
- What are organisations doing to improve efficiency and effectiveness, even during periods of change or challenge? What role does technology play?
CEO at NSW Jewish Board of Deputies
CCO at Ministry for Primary Industries
COO at Victorian Ombudsman
COO at Australian Music Examinations Board
Head of Customer Experience at Lake Macquarie City Council
Director at Australian Department of Health
Director of Transformation & Support Services at NSW Department of Education
Director of Program Management at Department of Home Affairs
Principal Director of Compliance Testing & Intervention at Department of Agriculture, Water and the Environment
Associate Director of IT at NSW Treasury
GM at Mildura Rural City Council
For insight on this event, photos and guest interactions, see our post on LinkedIn.
2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:40 pm: Short address from Zendesk
2:45 pm: Discussion instigated by the moderator and continued by the group
3:35 pm: End of session