Delivering swift, seamless, and ethical digital public services through continual change

Registration is no longer possible.

Public Sector leaders in North America are invited to join this digital cafe event on “Delivering swift, seamless, and ethical digital public services through continual change”.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Delivering swift, seamless, and ethical digital public services through continual change

Organic growth of the public sector infrastructure and applications has left many organizations with a hodge-podge of technology systems that employees must endure as they strive to provide the best possible customer service. Heavy caseloads, complex eligibility criteria, and a large number of programs only exacerbate the issue.

Leaders in the space look to equip themselves with the right strategies and tools to streamline operations and optimize platforms. By creating a 360° view of their customers, organizations can adapt to the demands of the current environment and enable future success, mitigating the risk of lost data and subpar customer experiences.

  • What can the public sector do to create a more personalized customer experience?
  • How can organizations unify customer profiles into a single comprehensive view and turn customer data into actionable insights?
  • What operational efficiencies are present in the public sector? How can leaders better identify them?

Attended by:

Chief Operating Officer at Northeast Ohio Neighborhood Health Services
Road Maintenance Director at Snohomish County at Snohomish County Public Works
Director Information Technology Application at Palm Beach County Clerk
Director, Denver 911 at City and County of Denver
Director of Operations at City Of Jacksonville Beach
Director, Brand Integration at City of Edmonton
Director of Service Operations at City of Atlanta
Director, IT Client Services at City of Burnaby
Director Portfolio & Business Relationship Management at City of Burnaby
Manager at Government of Alberta
Building Services Manager at Cuyahoga County

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:55 PM: Live Music
1:00 PM: Introduction
1:10 PM: Industry Trends
1:20 PM: Live Polling and Discussion
1:40 PM: Client Story

Hosted by Avanade and Microsoft